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Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten; Henneberg, Stephan; Ashnai, Bahar; … - In: The journal of business & industrial marketing 25 (2010) 5, pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
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Supplier relationship management in the construction industry : the effects of trust and dependence
Jiang, Zhizhong; Henneberg, Stephan; Naudé, Peter - In: The journal of business & industrial marketing 27 (2012) 1, pp. 3-15
Persistent link: https://www.econbiz.de/10009511277
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The metamorphosis of marketing into an information-handling problem
Holland, Christopher P.; Naudé, Pete - In: The journal of business & industrial marketing 19 (2004) 3, pp. 167-177
Persistent link: https://www.econbiz.de/10007028210
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The role of information and communications technology in transforming marketing theory and practice
Naudé, Pete; Holland, Christopher P. - In: The journal of business & industrial marketing 19 (2004) 3, pp. 165-166
Persistent link: https://www.econbiz.de/10007028211
Cover Image
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten; Henneberg, Stephan C.; Ashnai, Bahar; … - In: The journal of business & industrial marketing 25 (2010) 5, pp. 360-372
Persistent link: https://www.econbiz.de/10008423810
Cover Image
Supplier relationship management in the construction industry: the effects of trust and dependence
Jiang, Zhizhong; Henneberg, Stephan C.; Naudé, Peter - In: The journal of business & industrial marketing 27 (2011) 1, pp. 3-16
Persistent link: https://www.econbiz.de/10009806062