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~isPartOf:"The journal of services marketing"
~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Kundenservice
USA
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
160
Service quality
160
Beziehungsmarketing
135
Relationship marketing
135
Consumer behaviour
125
Konsumentenverhalten
125
Dienstleistungssektor
85
Service industry
85
Customer service
76
Services
40
Dienstleistung
37
Beschwerdemanagement
30
Complaint management
30
Customer integration
24
Emotion
24
Kundenintegration
24
Satisfaction
24
Arbeitszufriedenheit
20
Job satisfaction
20
United States
20
Dienstleistungsmarketing
19
Services marketing
19
Customer experience
18
Betriebliche Wertschöpfung
17
Service encounter
17
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17
Einzelhandel
16
Retail trade
16
Viral marketing
14
Virales Marketing
14
Arbeitsverhalten
13
Innovation
13
Work behaviour
13
Dienstleistungsberufe
12
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12
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Abney, Alexandra K.
2
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2
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1
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1
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1
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1
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The journal of services marketing
International journal of hospitality management
99
Journal of retailing and consumer services
87
Journal of business research : JBR
84
Journal of international money and finance
64
Applied economics
63
The service industries journal
49
Journal of service research : JSR
47
The American economic review
47
Economics letters
42
Applied financial economics
38
The review of economics and statistics
38
Journal of service management
35
Services marketing quarterly
33
The economic journal : the journal of the Royal Economic Society
33
The journal of economic history
33
International journal of contemporary hospitality management
32
Psychology & marketing
30
The journal of finance : the journal of the American Finance Association
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
Journal of money, credit and banking : JMCB
29
Managing service quality : MSQ ; an international journal
29
Journal of macroeconomics
28
Economic modelling
27
Journal of service research
27
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
Journal of the Academy of Marketing Science
25
Economic inquiry : journal of the Western Economic Association International
24
European economic review : EER
24
The journal of futures markets
24
International journal of services and operations management
23
Journal of banking & finance
23
Research policy : policy, management and economic studies of science, technology and innovation
23
Journal of hospitality marketing & management
22
The journal of real estate finance and economics
22
International review of economics & finance : IREF
21
Technological forecasting & social change : an international journal
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Academy of Management journal : AMJ
20
European journal of marketing : EJM
20
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ECONIS (ZBW)
90
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90
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1
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
2
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
3
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
4
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
5
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
6
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
7
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
8
Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
Saved in:
9
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
10
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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