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~isPartOf:"The journal of services marketing"
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
123
Konsumentenverhalten
123
Customer satisfaction
110
Kundenzufriedenheit
110
Dienstleistungsqualität
100
Service quality
100
Customer service
41
Kundenservice
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Beschwerdemanagement
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Value creation
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Klaus, Philipp
6
Mattila, Anna S.
6
Aksoy, Lerzan
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Alkire, Linda
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3
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The journal of services marketing
Journal of business research : JBR
834
Journal of retailing and consumer services
764
SpringerLink / Bücher
565
Industrial marketing management : the international journal for industrial and high-tech firms
499
Online Information Review
334
International journal of hospitality management
331
Telecommunications policy : the international journal of digital economy, data sciences and new media
270
The service industries journal
225
The journal of business & industrial marketing
224
NBER working paper series
214
Electronic commerce research
213
Technological forecasting & social change : an international journal
212
Management science : journal of the Institute for Operations Research and the Management Sciences
205
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
192
Journal of the Academy of Marketing Science
191
Journal of strategic marketing
187
European journal of operational research : EJOR
185
International journal of business information systems : IJBIS
176
International journal of production economics
173
Gabler Edition Wissenschaft
169
Springer eBook Collection
168
European Journal of Marketing
167
International journal of electronic customer relationship management : IJECRM
166
Information systems research : ISR
159
Journal of travel and tourism marketing
156
Tourism management : research, policies, practice
154
Journal of internet commerce
152
Working paper / National Bureau of Economic Research, Inc.
151
Information systems and e-business management : ISeB
149
Journal of marketing
149
Journal of retailing
146
Industrial Management & Data Systems
144
MPRA Paper
144
NBER Working Paper
143
International journal of contemporary hospitality management
142
Journal of hospitality marketing & management
141
Asia Pacific journal of marketing and logistics
137
Marketing Intelligence & Planning
137
Cogent business & management
135
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ECONIS (ZBW)
243
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1
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243
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
3
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
4
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
5
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
6
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
7
Category-specific RECIPEs for
internet
retailing quality
Francis, Julie E.
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 450-461
Persistent link: https://www.econbiz.de/10009525712
Saved in:
8
Consumer perceptions of
internet
-based e-retailing : an empirical research in Hong Kong
Ziqi Liao
;
Shi, Xinping
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10009525776
Saved in:
9
A segmentation of adolescent online users and shoppers
Hill, William W.
;
Beatty, Shraron E.
;
Walsh, Gianfranco
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 347-360
Persistent link: https://www.econbiz.de/10010127942
Saved in:
10
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
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