Exploring service failure in a business-to-business context
Year of publication: |
2015
|
---|---|
Authors: | Zhu, Xia ; Zolkiewski, Judy |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 5, p. 367-379
|
Subject: | Servitisation | Business-to-business | Domino effect | Service failure | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | B-to-B-Marketing | Business-to-business marketing | Beschwerdemanagement | Complaint management | Electronic Commerce | E-commerce | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
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