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Exploring consumers' attitude towards relationship marketing
Jones, Michael A.; Reynolds, Kristy E.; Arnold, Mark J.; … - In: The journal of services marketing 29 (2015) 3, pp. 188-199
Persistent link: https://www.econbiz.de/10011309001
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The impact of service failure severity on service recovery evaluations andpost-recovery relationships
Weun, Seungoog; Beatty, Sharon E.; Jones, Michael A. - In: The journal of services marketing 18 (2004) 2-3, pp. 133-146
Persistent link: https://www.econbiz.de/10007101442
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The effects of locational convenience on customer repurchase intentions across service types
Jones, Michael A.; Mothersbaugh, David L.; Beatty, Sharon E. - In: The journal of services marketing 17 (2003) 6-7, pp. 701-712
Persistent link: https://www.econbiz.de/10007103661
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Number 2 - Transaction-specific satisfaction and overall satisfaction: An empirical analysis
Jones, Michael A.; Suh, Jaebeom - In: The journal of services marketing 14 (2000) 2-3, pp. 147-159
Persistent link: https://www.econbiz.de/10007117971