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A CIT investigation of other customers' influence in services
Zhang, Jingyun; Beatty, Sharon E.; Mothersbaugh, David - In: The journal of services marketing 24 (2010) 5, pp. 389-399
Persistent link: https://www.econbiz.de/10008653366
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Characteristics of services : a new approach uncovers their value
Benoit, Sabine - In: The journal of services marketing 24 (2010) 5, pp. 359-368
Persistent link: https://www.econbiz.de/10008653369
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The role of intimacy in service relationships: an exploration
Beetles, Andrea C.; Harris, Lloyd C. - In: The journal of services marketing 24 (2010) 5, pp. 347-358
Persistent link: https://www.econbiz.de/10008653370
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Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre; Dagger, Tracey S.; O'Sullivan, Don - In: The journal of services marketing 24 (2010) 5, pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
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Singapore stock broking service quality: fifteen percent gap
Yik-Chee, Lee; Meredith, G. G.; Marchant, T. - In: The journal of services marketing 24 (2010) 4, pp. 305-313
Persistent link: https://www.econbiz.de/10008653374
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Taxonomy of service-based loyalty program members
Hansen, John D.; Deitz, George D.; Morgan, Robert M. - In: The journal of services marketing 24 (2010) 4, pp. 271-282
Persistent link: https://www.econbiz.de/10008653377
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Understanding loyalty bonds and their impact on relationship strength : a service firm perspective
Moore, Melissa L.; Ratneshwar, Srinivasan; Moore, Robert S. - In: The journal of services marketing 26 (2012) 4, pp. 253-264
Persistent link: https://www.econbiz.de/10009581944
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Are they being served? : linking consumer expectation, evaluation and commitment
Mason, Chris; Simmons. John - In: The journal of services marketing 26 (2012) 4, pp. 227-237
Persistent link: https://www.econbiz.de/10009581954
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The impact of unprofitable customer abandonment on current customers' exit, voice, and loyalty intentions : an empirical analysis
Haenlein, Michael; Kaplan, Andreas M. - In: The journal of services marketing 26 (2012) 6, pp. 458-470
Persistent link: https://www.econbiz.de/10009672325
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In good and bad times : the interpersonal nature of brand love in service relationships
Long-Tolbert, Sylvia J.; Gammoh, Bashar S. - In: The journal of services marketing 26 (2012) 6, pp. 391-402
Persistent link: https://www.econbiz.de/10009672381