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~isPartOf:"The journal of services marketing"
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Satisfaction
37
Customer satisfaction
22
Kundenzufriedenheit
22
Zufriedenheit
21
Consumer behaviour
17
Konsumentenverhalten
17
Lebensqualität
15
Quality of life
15
Beziehungsmarketing
14
Relationship marketing
14
Dienstleistungsqualität
13
Service quality
13
Well-being
13
Arbeitszufriedenheit
8
Job satisfaction
8
Loyalty
6
Customer service
5
Kundenservice
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Nachhaltige Entwicklung
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4
Betriebliche Wertschöpfung
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Customer retention
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Digitalisierung
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Digitization
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Emotion
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Gesundheit
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Health
3
Health services
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Kundenbindung
3
Life satisfaction
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Mobile communications
3
Mobilkommunikation
3
Service ecosystem
3
Service encounter
3
Services
3
Social Web
3
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Alkire, Linda
2
Ajitha, Aswathy Asokan
1
Al-Okaily, Nour Salah
1
Alrawadieh, Ziad
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Alzboun, Nidal
1
Arteaga-Moreno, Francisco
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Bakri, Marlini
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Ball, Joan
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Bang, Nguyen
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Bock, Dora Elizabeth
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Bordian, Mariia
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Buranapin, Siriwut
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Burton, Jamie
1
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1
Chacko, Dony Peter
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1
Chen, Ching-fu
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Chen, Junsong
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Conduit, Jodie
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The journal of services marketing
Discussion paper series / IZA
427
IZA Discussion Paper
241
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
193
NBER working paper series
112
International journal of happiness and development
109
Journal of economic behavior & organization : JEBO
107
Working paper / National Bureau of Economic Research, Inc.
106
Journal of business research : JBR
102
NBER Working Paper
89
Journal of retailing and consumer services
80
Journal of vocational behavior
78
GLO discussion paper
77
International journal of hospitality management
77
CESifo working papers
73
Journal of economic psychology : research in economic psychology and behavioral economics
71
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
70
Working paper
69
Discussion paper
67
SOEPpaper
66
Applied economics letters
60
Journal of travel and tourism marketing
55
The journal of socio-economics
55
Tourism management : research, policies, practice
54
Applied economics
48
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
48
Discussion paper / Tinbergen Institute
43
Social Indicators Research
42
Tourism management perspectives : TMP
42
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
42
IZA Discussion Papers
41
International review of economics : journal of civil economy
40
Economics letters
39
Journal of behavioral and experimental economics
37
Journal of career development
36
Kyklos : international review for social sciences
35
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
Cogent business & management
32
Journal of hospitality marketing & management
32
Warwick economic research papers
32
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ECONIS (ZBW)
37
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1
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
2
Intrinsic value dimensions and the value-
satisfaction
-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
3
Service employees' fit, work-family conflict, and work engagement
Karatepe, Osman M.
;
Karadas, Georgiana
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 554-566
Persistent link: https://www.econbiz.de/10011615562
Saved in:
4
Servicescape attributes and consumer well-being
Sheng, Xiaojing
;
Siguaw, Judy A.
;
Simpson, Penny M.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 676-685
Persistent link: https://www.econbiz.de/10011590769
Saved in:
5
Consumer search and
satisfaction
with mental health services
Larson, Lindsay R. L.
;
Bock, Dora Elizabeth
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 736-748
Persistent link: https://www.econbiz.de/10011590918
Saved in:
6
The consumer's perspective on evaluating products : service is the key
Oliver, Jason
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 200-210
Persistent link: https://www.econbiz.de/10011309000
Saved in:
7
Corporate social responsibility and customer loyalty : exploring the role of identification,
satisfaction
and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
8
Child helplines: how social support and controllability influence service quality and well-being
Dolen, Willemijn M. van
;
Weinberg, Charles B.
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 385-396
Persistent link: https://www.econbiz.de/10011742702
Saved in:
9
Hedonic and eudaimonic well-being outcomes from co-creation roles : a study of vulnerable customers
Sharma, Shikha
;
Conduit, Jodie
;
Hill, Sally Rao
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 397-411
Persistent link: https://www.econbiz.de/10011742719
Saved in:
10
Snubbing the old to embrace the new: the impact of cross-buying on the usage of existing services
Krishnamurthy, Anup
;
Shainesh, G.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 662-675
Persistent link: https://www.econbiz.de/10011801652
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