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How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.; Frow, Pennie; Payne, Adrian; … - In: The journal of services marketing 37 (2023) 9, pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
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Influence of social media posts on service performance
Esmark Jones, Carol L.; Waites, Stacie; Stevens, Jennifer L. - In: The journal of services marketing 36 (2022) 2, pp. 283-296
Persistent link: https://www.econbiz.de/10013407485
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Service-to-service marketing : relationships between law firms and hospitals
Koku, Paul Sergius - In: The journal of services marketing 23 (2009) 3, pp. 165-174
Persistent link: https://www.econbiz.de/10009525760
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Green marketing programs as strategic initiatives in hospitality
Rosenbaum, Mark; Wong, IpKin Anthony - In: The journal of services marketing 29 (2015) 2, pp. 81-92
Persistent link: https://www.econbiz.de/10011343393
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Configural algorithms of patient satisfaction, participation in diagnostics, and treatement decisions' influences on hospital loyalty
Cheng, Chia-wen; Tseng, Ting-hsiang; Woodside, Arch G. - In: The journal of services marketing 27 (2013) 2, pp. 91-103
Persistent link: https://www.econbiz.de/10009747190
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Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.; De Meyer, Christine F.; Svari, Sander; … - In: The journal of services marketing 26 (2012) 7, pp. 484-496
Persistent link: https://www.econbiz.de/10009672314
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The youth market for internet banking services: perceptions, attitude and behaviour
Chau, Vinh Sum; Ngai, Liqing W. L. C. - In: The journal of services marketing 24 (2010) 1, pp. 42-60
Persistent link: https://www.econbiz.de/10003953405
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What are the fundamental features supporting service quality?
Ueno, Akiko - In: The journal of services marketing 24 (2010) 1, pp. 74-86
Persistent link: https://www.econbiz.de/10003953411
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Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie; O'Cass, Aron - In: The journal of services marketing 24 (2010) 2/3, pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros; Dimitriadis, Sergios; Stathakopoulos, … - In: The journal of services marketing 24 (2010) 2/3, pp. 142-156
Persistent link: https://www.econbiz.de/10003990884