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Examining the Effects of Servi...
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Satisfaction
37
Customer satisfaction
27
Kundenzufriedenheit
27
Consumer behaviour
24
Konsumentenverhalten
24
Beziehungsmarketing
23
Relationship marketing
23
Zufriedenheit
21
Dienstleistungsqualität
18
Service quality
18
Loyalty
16
Lebensqualität
15
Quality of life
15
Well-being
13
Arbeitszufriedenheit
8
Job satisfaction
8
Customer service
5
Kundenservice
5
Confidence
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Customer retention
4
Kundenbindung
4
Nachhaltige Entwicklung
4
Sustainable development
4
Vertrauen
4
Betriebliche Wertschöpfung
3
Brand image
3
Brand management
3
Dienstleistungssektor
3
Digitalisierung
3
Digitization
3
Emotion
3
Eudaimonic well-being
3
Financial services
3
Finanzdienstleistung
3
Gesundheit
3
Health
3
Health services
3
Life satisfaction
3
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47
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Alkire, Linda
2
Bang, Nguyen
2
Gil Saura, Irene
2
Ajitha, Aswathy Asokan
1
Aksoy, Lerzan
1
Al-Okaily, Nour Salah
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Arteaga-Moreno, Francisco
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Benoit, Sabine
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Catalán, Blanca López
1
Chacko, Dony Peter
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Chatterjee, Ravi
1
Chen, Ching-fu
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Conduit, Jodie
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Fleischman, David
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Fraering, Martin
1
Frow, Pennie
1
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1
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The journal of services marketing
Discussion paper series / IZA
426
IZA Discussion Paper
241
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
193
Journal of business research : JBR
129
Journal of retailing and consumer services
113
NBER working paper series
112
Journal of economic behavior & organization : JEBO
110
International journal of happiness and development
109
Working paper / National Bureau of Economic Research, Inc.
107
International journal of hospitality management
90
NBER Working Paper
89
GLO discussion paper
78
Journal of vocational behavior
78
CESifo working papers
74
Working paper
72
Journal of economic psychology : research in economic psychology and behavioral economics
71
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
69
Journal of travel and tourism marketing
68
Discussion paper
67
SOEPpaper
66
Tourism management : research, policies, practice
62
Applied economics letters
60
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
58
The journal of socio-economics
55
Applied economics
49
Tourism management perspectives : TMP
46
Discussion paper / Tinbergen Institute
43
Journal of hospitality marketing & management
42
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
42
Cogent business & management
41
International review of economics : journal of civil economy
41
IZA Discussion Papers
40
Economics letters
39
Social Indicators Research
39
Journal of Services Marketing
38
Journal of behavioral and experimental economics
38
Journal of career development
36
Kyklos : international review for social sciences
35
Tourism analysis : an interdisciplinary tourism & hospitality journal
34
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ECONIS (ZBW)
47
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1
Corporate social responsibility and customer
loyalty
: exploring the role of identification,
satisfaction
and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
2
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
3
Beyond
loyalty
: customer
satisfaction
,
loyalty
, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
4
Intrinsic value dimensions and the value-
satisfaction-loyalty
chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
5
Retrospective: why do customers switch? : the dynamics of
satisfaction
versus
loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
6
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
7
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
8
Integrating social issues and customer engagement to drive
loyalty
in a service organisation
O'Brien, Ingrid M.
;
Jarvis, Wade
;
Soutar, Geoffrey N.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 547-559
Persistent link: https://www.econbiz.de/10011418367
Saved in:
9
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
10
Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 572-578
Persistent link: https://www.econbiz.de/10010231168
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