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Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah; Rosenbaum, Mark - In: The journal of services marketing 36 (2022) 4, pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
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Integrating social issues and customer engagement to drive loyalty in a service organisation
O'Brien, Ingrid M.; Jarvis, Wade; Soutar, Geoffrey N. - In: The journal of services marketing 29 (2015) 6/7, pp. 547-559
Persistent link: https://www.econbiz.de/10011418367
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The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana - In: The journal of services marketing 30 (2016) 4, pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
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Strategies to enhance consumers' identification with a service firm
Huang, Min-Hsin; Cheng, Zhao-Hong - In: The journal of services marketing 30 (2016) 4, pp. 449-461
Persistent link: https://www.econbiz.de/10011615483
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Rethinking functionality and emotions in the service consumption process : the case of funeral services
Korai, Bernard; Souiden, Nizar - In: The journal of services marketing 31 (2017) 3, pp. 247-264
Persistent link: https://www.econbiz.de/10011741250
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Commentary: vulnerable consumers in service settings
Rosenbaum, Mark; Seger-Guttmann, Tali; Giraldo, Mario - In: The journal of services marketing 31 (2017) 4/5, pp. 309-312
Persistent link: https://www.econbiz.de/10011742682
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Snubbing the old to embrace the new: the impact of cross-buying on the usage of existing services
Krishnamurthy, Anup; Shainesh, G. - In: The journal of services marketing 31 (2017) 6, pp. 662-675
Persistent link: https://www.econbiz.de/10011801652
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Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L. - In: The journal of services marketing 30 (2016) 1, pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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A re-examination of service standardization versus customization from the consumer's perspective
Ding, Ying; Keh, Hean Tat - In: The journal of services marketing 30 (2016) 1, pp. 16-28
Persistent link: https://www.econbiz.de/10011445604
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A study on consumer adoption of technology-facilitated services
Chowdhury, Indranil Roy; Patro, Sanjay; Venugopal, Pingali - In: The journal of services marketing 28 (2014) 6, pp. 471-483
Persistent link: https://www.econbiz.de/10010434600