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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Customer satisfaction
149
Dienstleistungsqualität
149
Kundenzufriedenheit
149
Service quality
149
Customer service
56
Kundenservice
56
Dienstleistungssektor
47
Service industry
47
Emotion
38
Social Web
34
Social web
34
Customer integration
33
Kundenintegration
33
Services
33
USA
33
United States
33
Beschwerdemanagement
31
Complaint management
31
Viral marketing
31
Virales Marketing
31
Dienstleistung
29
Dienstleistungsmarketing
28
Services marketing
28
Customer experience
25
Einzelhandel
25
Retail trade
25
Satisfaction
24
Brand management
22
Markenführung
22
Online retailing
21
Online-Handel
21
Betriebliche Wertschöpfung
20
Value creation
20
Lieferantenmanagement
19
Supplier relationship management
19
Customer engagement
18
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387
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Mattila, Anna S.
8
Sharma, Piyush
7
Harris, Lloyd C.
6
Klaus, Philipp
6
Collier, Joel E.
4
Daunt, Kate L.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Wong, IpKin Anthony
4
Aksoy, Lerzan
3
Alkire, Linda
3
Barnes, Donald C.
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Beatty, Sharon E.
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gil Saura, Irene
3
Gruber, Thorsten
3
Grönroos, Christian
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Jang, Soocheong
3
Neale, Larry
3
Poddar, Amit
3
Rosenbaum, Mark S.
3
Seger-Guttmann, Tali
3
Bang, Nguyen
2
Baron, Steve
2
Basso, Kenny
2
Beatson, Amanda
2
Benkenstein, Martin
2
Black, Hulda G.
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Chou, Cindy Yunhsin
2
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The journal of services marketing
Journal of business research : JBR
2,553
Journal of retailing and consumer services
2,120
International journal of hospitality management
913
SpringerLink / Bücher
797
International journal of consumer studies
786
Psychology & marketing
762
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
NBER working paper series
590
Industrial marketing management : the international journal for industrial and high-tech firms
548
European Journal of Marketing
502
Working paper / National Bureau of Economic Research, Inc.
493
Technological forecasting & social change : an international journal
480
Management science : journal of the Institute for Operations Research and the Management Sciences
474
Tourism management : research, policies, practice
472
Asia Pacific journal of marketing and logistics
452
Journal of travel and tourism marketing
436
Journal of Consumer Marketing
431
NBER Working Paper
430
European journal of marketing : EJM
426
The journal of product & brand management
420
Journal of marketing research : JMR
415
Journal of marketing management : MM
414
Journal of marketing
410
The journal of brand management : an international journal
404
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
403
Journal of the Academy of Marketing Science
388
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
380
Cogent business & management
368
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
363
Journal of marketing communications
362
Journal of retailing
358
International journal of contemporary hospitality management
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
353
Journal of international consumer marketing
339
Marketing letters : a journal of research in marketing
338
The service industries journal
337
Journal of business ethics : JOBE
324
Journal of strategic marketing
324
Journal of hospitality marketing & management
323
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ECONIS (ZBW)
387
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1
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387
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1
"Is it all just lip service?" : on Instagram and the normalisation of the cosmetic servicescape
Rodner, Victoria
;
Goode, Amy
;
Burns, Zara
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 44-58
Persistent link: https://www.econbiz.de/10012798381
Saved in:
2
An investigation into gamification as a customer engagement experience environment
Harwood, Tracy
;
Garry, Tony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
5
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
6
Virtual brand community engagement practices : a refined typology and model
Hollebeek, Linda D.
;
Juric, Biljana
;
Tang, Wenyan
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 204-217
Persistent link: https://www.econbiz.de/10011741165
Saved in:
7
Understanding the role of regulatory focus in e-tailing activities
Das, Gopal
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 212-222
Persistent link: https://www.econbiz.de/10011487068
Saved in:
8
Frequent (flier) frustration and the dark side of word-of-web : exploring online dysfunctional behavior in online feedback forums
Tuzovic, Sven
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 446-457
Persistent link: https://www.econbiz.de/10008749365
Saved in:
9
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
10
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
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