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~isPartOf:"The journal of services marketing"
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
127
Konsumentenverhalten
127
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
100
Service quality
100
Customer service
39
Kundenservice
39
Social Web
34
Social web
34
Customer integration
32
Dienstleistungssektor
32
Kundenintegration
32
Service industry
32
Dienstleistungsmarketing
27
Services marketing
27
Services
25
Customer experience
23
Dienstleistung
21
Beschwerdemanagement
20
Complaint management
20
USA
20
United States
20
Emotion
19
Lieferantenmanagement
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Customer engagement
18
Value creation
18
Viral marketing
18
Virales Marketing
18
Brand management
16
Einzelhandel
16
Markenführung
16
Retail trade
16
Satisfaction
16
Social media
16
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256
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Klaus, Philipp
6
Mattila, Anna S.
6
Hollebeek, Linda D.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gruber, Thorsten
3
Grönroos, Christian
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Gustafsson, Anders
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Harris, Lloyd C.
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Heinonen, Kristina
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Holloway, Betsy Bugg
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Barnes, Donald C.
2
Baron, Steve
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
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Black, Hulda G.
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Chan, Anthony
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Choi, Beom Joon
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Chou, Cindy Yunhsin
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Collier, Joel E.
2
Das, Gopal
2
Davey, Janet
2
Finsterwalder, Jörg
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Frow, Pennie
2
Furrer, Olivier
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Gabler, Colin B.
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Ghazisaeedi, Mehdi
2
Gil Saura, Irene
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Halvorson, Wade
2
Hansen, John D.
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Heerden, Gené van
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Johnson, Lester W.
2
Jones, Tim
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Landry, Mikèle
2
Lee, Richard
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The journal of services marketing
Journal of business research : JBR
1,440
Journal of retailing and consumer services
825
Journal of banking & finance
802
SpringerLink / Bücher
701
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
601
Die Bank
595
Industrial marketing management : the international journal for industrial and high-tech firms
556
Technological forecasting & social change : an international journal
516
NBER working paper series
468
International journal of hospitality management
458
Euromoney
419
Working paper / National Bureau of Economic Research, Inc.
370
Cogent business & management
359
NBER Working Paper
350
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
314
Tourism management : research, policies, practice
290
The service industries journal
279
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
Finance research letters
265
IMF working papers
265
Applied economics
263
International journal of internet marketing and advertising : IJIMA
258
Springer eBook Collection
257
Management science : journal of the Institute for Operations Research and the Management Sciences
256
Journal of business ethics : JOBE
255
International journal of contemporary hospitality management
253
Europäische Hochschulschriften / 5
251
The journal of business & industrial marketing
250
Journal of financial stability
242
Journal of travel and tourism marketing
240
Psychology & marketing
237
Discussion paper / Centre for Economic Policy Research
233
Discussion papers / CEPR
229
Journal of the Academy of Marketing Science
229
Research policy : policy, management and economic studies of science, technology and innovation
229
Journal of strategic marketing
223
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
222
CESifo working papers
221
Research in international business and finance
221
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ECONIS (ZBW)
256
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1
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
2
Social media communication strategies
Floreddu, Paola Barbara
;
Cabiddu, Francesca
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 490-503
Persistent link: https://www.econbiz.de/10011615527
Saved in:
3
Virtual brand community engagement practices : a refined typology and model
Hollebeek, Linda D.
;
Juric, Biljana
;
Tang, Wenyan
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 204-217
Persistent link: https://www.econbiz.de/10011741165
Saved in:
4
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
5
Influence of social media posts on service performance
Esmark Jones, Carol L.
;
Waites, Stacie
;
Stevens, …
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 283-296
Persistent link: https://www.econbiz.de/10013407485
Saved in:
6
The impact of social media use on customer experiences within physical service environments
Johns, Raechel
;
Walsh, Michael J.
;
Dale, Naomi F.
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 788-797
Persistent link: https://www.econbiz.de/10014314408
Saved in:
7
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
8
#infertility : how patients can benefit from the public discussion of conversational taboos on social media
Grothaus, Jana
;
Köcher, Sören
;
Köcher, Sarah
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 944-956
Persistent link: https://www.econbiz.de/10014333408
Saved in:
9
"Is it all just lip service?" : on Instagram and the normalisation of the cosmetic servicescape
Rodner, Victoria
;
Goode, Amy
;
Burns, Zara
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 44-58
Persistent link: https://www.econbiz.de/10012798381
Saved in:
10
Investigating assortative mating processes inside Internet-dating-service settings
Schibik, Aaron
;
Strutton, David
;
Thompson, Kenneth N.
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 431-445
Persistent link: https://www.econbiz.de/10014276919
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