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Impacts of quality certificati...
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Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
133
Kundenzufriedenheit
133
Consumer behaviour
125
Konsumentenverhalten
125
Beziehungsmarketing
102
Relationship marketing
102
Customer service
54
Kundenservice
54
Dienstleistungssektor
42
Service industry
42
Beschwerdemanagement
30
Complaint management
30
Services
27
Dienstleistung
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Online retailing
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Online-Handel
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Customer experience
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Einzelhandel
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Retail trade
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E-commerce
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Electronic Commerce
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Emotion
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Service encounter
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Satisfaction
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Viral marketing
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Virales Marketing
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Selbstbedienung
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Self-service
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USA
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United States
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Servicescape
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Arbeitszufriedenheit
10
Brand image
10
Customer integration
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Dienstleistungsmarketing
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Job satisfaction
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Kundenintegration
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Lieferantenmanagement
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Sharma, Piyush
9
Klaus, Philipp
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Collier, Joel E.
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Luk, Sherriff T. K.
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McColl-Kennedy, Janet R.
4
O'Cass, Aron
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Carlson, Jamie
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Holloway, Betsy Bugg
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Mattila, Anna S.
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Bruce, Helen L.
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Chan, Anthony
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Chen, Ivy S. N.
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Choi, Beom Joon
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Cronin, J. J.
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Dodds, Sarah
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Edvardsson, Bo
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Finsterwalder, Jörg
2
Ghazisaeedi, Mehdi
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Ha, Hong Youl
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The journal of services marketing
Journal of retailing and consumer services
819
NBER working paper series
670
Journal of business research : JBR
654
Working paper / National Bureau of Economic Research, Inc.
583
NBER Working Paper
563
International journal of hospitality management
532
European journal of operational research : EJOR
521
Management science : journal of the Institute for Operations Research and the Management Sciences
474
International journal of production economics
457
SpringerLink / Bücher
380
Journal of revenue and pricing management
365
The service industries journal
352
International journal of production research
322
International journal of industrial organization
317
Economics letters
285
Discussion paper / Centre for Economic Policy Research
277
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
CESifo working papers
243
Electronic commerce research
232
Tourism management : research, policies, practice
219
International journal of contemporary hospitality management
213
Transportation research / E : an international journal
207
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
199
Journal of air transport management
197
Journal of retailing
185
Industrial marketing management : the international journal for industrial and high-tech firms
182
Manufacturing & service operations management : M & SOM
181
Journal of hospitality marketing & management
179
Information systems research : ISR
177
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
177
Auditing : a journal of practice & theory
176
Cogent business & management
168
Journal of travel and tourism marketing
168
Discussion papers / CEPR
164
Information systems and e-business management : ISeB
164
The TQM journal : the international review of organizational improvement
162
Journal of internet commerce
160
International journal of business information systems : IJBIS
159
International journal of quality & reliability management
158
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ECONIS (ZBW)
236
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1
Category-specific RECIPEs for internet retailing quality
Francis, Julie E.
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 450-461
Persistent link: https://www.econbiz.de/10009525712
Saved in:
2
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
3
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
4
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
5
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
6
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
Saved in:
7
The evolution of brand personality : an application of online travel agencies
Ha, Hong Youl
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 529-540
Persistent link: https://www.econbiz.de/10011615549
Saved in:
8
Understanding the role of regulatory focus in e-tailing activities
Das, Gopal
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 212-222
Persistent link: https://www.econbiz.de/10011487068
Saved in:
9
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
10
Consumer perceptions of internet-based e-retailing : an empirical research in Hong Kong
Ziqi Liao
;
Shi, Xinping
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10009525776
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