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Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
129
Kundenzufriedenheit
129
Consumer behaviour
106
Konsumentenverhalten
106
Beziehungsmarketing
96
Relationship marketing
96
Customer service
54
Kundenservice
54
Dienstleistungssektor
41
Service industry
41
Beschwerdemanagement
30
Complaint management
30
Services
27
Dienstleistung
25
Customer experience
21
Einzelhandel
17
Retail trade
17
Service encounter
14
Emotion
13
Satisfaction
13
Selbstbedienung
12
Self-service
12
Servicescape
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USA
11
United States
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Arbeitszufriedenheit
10
Customer integration
10
Job satisfaction
10
Kundenintegration
10
Service recovery
10
Arbeitsverhalten
9
Dienstleistungsmarketing
9
Lieferantenmanagement
9
Loyalty
9
Mobile communications
9
Mobilkommunikation
9
Service delivery
9
Services marketing
9
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211
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Sharma, Piyush
9
Klaus, Philipp
5
Collier, Joel E.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
O'Cass, Aron
4
Barnes, Donald C.
3
Carlson, Jamie
3
Holloway, Betsy Bugg
3
Mattila, Anna S.
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Ashill, Nicholas J.
2
Babakus, Emin
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Cronin, J. J.
2
Dodds, Sarah
2
Edvardsson, Bo
2
Finsterwalder, Jörg
2
Ghazisaeedi, Mehdi
2
Gustafsson, Anders
2
Halvorson, Wade
2
Heerden, Gené van
2
Hollebeek, Linda D.
2
Horky, Alisha Blakeney
2
Huang, Min-Hsin
2
Jang, Soocheong
2
Johnson, Lester W.
2
Kim, Namwoon
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
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The journal of services marketing
Discussion paper series / IZA
632
NBER working paper series
625
Working paper / National Bureau of Economic Research, Inc.
560
Journal of econometrics
547
NBER Working Paper
546
International journal of hospitality management
408
Journal of retailing and consumer services
335
IZA Discussion Paper
324
Economics of education review
316
The service industries journal
297
Journal of business research : JBR
277
CESifo working papers
260
CEMMAP working papers / Centre for Microdata Methods and Practice
249
Economics letters
238
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Discussion paper / Centre for Economic Policy Research
195
Management science : journal of the Institute for Operations Research and the Management Sciences
185
Journal of business & economic statistics : JBES ; a publication of the American Statistical Association
181
Auditing : a journal of practice & theory
176
The accounting review : a publication of the American Accounting Association
171
Econometric theory
168
International journal of contemporary hospitality management
165
Discussion paper / Tinbergen Institute
164
Working paper
164
Journal of economic behavior & organization : JEBO
158
IZA Discussion Papers
156
Services marketing quarterly
140
Journal of air transport management
139
Journal of hospitality marketing & management
138
Discussion paper
135
Econometric reviews
132
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
130
Applied economics
128
European journal of operational research : EJOR
126
Journal of travel and tourism marketing
123
Journal of public economics
122
Policy research working paper : WPS
121
Tourism management : research, policies, practice
120
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ECONIS (ZBW)
211
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1
Linking person-job fit and intrinsic motivation to salespeople's service innovative behavior
Alqhaiwi, Zaid Oqla
;
Koburtay, Tamer
;
Karatepe, Osman M.
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1186-1200
Persistent link: https://www.econbiz.de/10014473557
Saved in:
2
The youth market for internet banking services: perceptions, attitude and behaviour
Chau, Vinh Sum
;
Ngai, Liqing W. L. C.
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10003953405
Saved in:
3
What are the fundamental features supporting service quality?
Ueno, Akiko
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 74-86
Persistent link: https://www.econbiz.de/10003953411
Saved in:
4
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
Saved in:
5
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
6
Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.
;
Giannelloni, J.-L.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
Saved in:
7
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee
;
Sullivan Mort, Gillian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
Saved in:
8
The service hand-off: effects of multivendor service performance on customer satisfaction : an experimental study
Allred, Chad R.
;
Money, R. Bruce
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 183-195
Persistent link: https://www.econbiz.de/10003990917
Saved in:
9
Customer experience management: a critical review of an emerging idea
Palmer, Adrian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 196-208
Persistent link: https://www.econbiz.de/10003990921
Saved in:
10
Reducing online privacy risk to facilitate e-service adoption: the influence of perceived ease of use and corporate credibility
Featherman, Mauricio S.
;
Miyazaki, Anthony D.
;
Sprott, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 219-229
Persistent link: https://www.econbiz.de/10003990929
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