The service hand-off: effects of multivendor service performance on customer satisfaction : an experimental study
Chad R. Allred and R. Bruce Money
| Year of publication: |
2010
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|---|---|
| Authors: | Allred, Chad R. ; Money, R. Bruce |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 24.2010, 2/3, p. 183-195
|
| Subject: | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003990917