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~isPartOf:"The journal of services marketing"
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
123
Konsumentenverhalten
123
Customer satisfaction
110
Kundenzufriedenheit
110
Dienstleistungsqualität
100
Service quality
100
Customer service
41
Kundenservice
40
Dienstleistungssektor
32
Service industry
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Customer integration
30
Kundenintegration
30
Customer experience
24
Services
24
Dienstleistungsmarketing
23
Services marketing
23
Dienstleistung
20
USA
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United States
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Beschwerdemanagement
19
Complaint management
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Emotion
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Lieferantenmanagement
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Social Web
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Betriebliche Wertschöpfung
18
Einzelhandel
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Retail trade
18
Value creation
18
Customer engagement
17
E-commerce
17
Electronic Commerce
17
Confidence
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Klaus, Philipp
6
Mattila, Anna S.
6
Aksoy, Lerzan
3
Alkire, Linda
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3
Bruce, Helen L.
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Burton, Jamie
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Frow, Pennie
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Gabler, Colin B.
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The journal of services marketing
Journal of business research : JBR
846
Journal of retailing and consumer services
757
SpringerLink / Bücher
735
NBER working paper series
688
Economics Papers from University Paris Dauphine
628
Journal of banking & finance
581
Working paper / National Bureau of Economic Research, Inc.
579
European journal of operational research : EJOR
555
Industrial marketing management : the international journal for industrial and high-tech firms
495
NBER Working Paper
495
Finance research letters
447
MPRA Paper
400
Insurance / Mathematics & economics
385
Management science : journal of the Institute for Operations Research and the Management Sciences
362
International journal of hospitality management
322
International review of financial analysis
298
Journal of financial economics
273
Telecommunications policy : the international journal of digital economy, data sciences and new media
262
The journal of asset management
261
Journal of economic dynamics & control
255
The journal of portfolio management : a publication of Institutional Investor
253
Applied economics
251
Discussion paper / Centre for Economic Policy Research
240
The journal of finance : the journal of the American Finance Association
239
Research paper series / Swiss Finance Institute
224
The journal of business & industrial marketing
223
International journal of theoretical and applied finance
221
The service industries journal
221
Springer eBook Collection
216
Electronic commerce research
209
Gabler Edition Wissenschaft
207
CESifo working papers
204
Technological forecasting & social change : an international journal
203
International review of economics & finance : IREF
202
Journal of empirical finance
201
The review of financial studies
197
Economic modelling
196
Finance and stochastics
196
ERIM Report Series Research in Management
195
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ECONIS (ZBW)
242
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1
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242
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
3
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
4
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
5
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
6
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
7
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
8
Category-specific RECIPEs for
internet
retailing quality
Francis, Julie E.
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 450-461
Persistent link: https://www.econbiz.de/10009525712
Saved in:
9
Consumer perceptions of
internet
-based e-retailing : an empirical research in Hong Kong
Ziqi Liao
;
Shi, Xinping
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10009525776
Saved in:
10
A segmentation of adolescent online users and shoppers
Hill, William W.
;
Beatty, Shraron E.
;
Walsh, Gianfranco
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 347-360
Persistent link: https://www.econbiz.de/10010127942
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