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Determinants Affecting Consume...
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
116
Relationship marketing
116
Dienstleistungsqualität
109
Service quality
109
Customer satisfaction
101
Kundenzufriedenheit
101
Customer service
36
Kundenservice
36
Emotion
31
Dienstleistungssektor
30
Service industry
30
Customer experience
22
Einzelhandel
21
Retail trade
21
Beschwerdemanagement
20
Complaint management
20
Viral marketing
20
Virales Marketing
20
Online retailing
19
Online-Handel
19
Services
18
Dienstleistung
17
Satisfaction
17
Social Web
17
Social web
17
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17
United States
17
Brand management
16
Markenführung
16
Customer engagement
14
Customer integration
14
Kundenintegration
14
Selbstbedienung
13
Self-service
13
Servicescape
13
Brand image
12
Corporate Social Responsibility
12
Corporate social responsibility
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Mattila, Anna S.
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Daunt, Kate L.
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4
Hollebeek, Linda D.
4
Rosenbaum, Mark
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The journal of services marketing
Journal of business research : JBR
2,019
Journal of retailing and consumer services
1,948
International journal of consumer studies
768
International journal of hospitality management
736
Psychology & marketing
671
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
NBER working paper series
558
Working paper / National Bureau of Economic Research, Inc.
460
NBER Working Paper
400
Asia Pacific journal of marketing and logistics
394
The journal of product & brand management
393
SpringerLink / Bücher
373
European journal of marketing : EJM
348
The journal of brand management : an international journal
347
Journal of marketing research : JMR
344
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Management science : journal of the Institute for Operations Research and the Management Sciences
332
Technological forecasting & social change : an international journal
327
Journal of international consumer marketing
321
Journal of travel and tourism marketing
319
Cogent business & management
313
Journal of marketing management : MM
311
Journal of retailing
303
Tourism management : research, policies, practice
302
Journal of marketing communications
296
Journal of fashion marketing and management
293
Marketing letters : a journal of research in marketing
293
International journal of retail & distribution management
292
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
291
The international review of retail, distribution and consumer research
291
The journal of consumer marketing
287
Journal of consumer behaviour : an international research review
284
Journal of marketing
281
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
275
Journal of the Academy of Marketing Science
270
International journal of contemporary hospitality management
265
Journal of business ethics : JOBE
260
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
257
Journal of economic psychology : research in economic psychology and behavioral economics
253
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ECONIS (ZBW)
265
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265
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1
Does customer sociability matter? : differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Al-Hawari, Mohd Ahmad
- In:
The journal of services marketing
28
(
2014
)
7
,
pp. 538-546
Persistent link: https://www.econbiz.de/10010434582
Saved in:
2
Does usage level of online services matter to customers' bank loyalty?
Levy, Shalom
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 292-299
Persistent link: https://www.econbiz.de/10010411935
Saved in:
3
An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
Saved in:
4
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
5
Examining customer evaluations across different self-service technologies
Robertson, Nichola
;
McDonald, Heath
;
Leckie, Civilai
; …
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 88-102
Persistent link: https://www.econbiz.de/10011445689
Saved in:
6
A study on consumer adoption of technology-facilitated services
Chowdhury, Indranil Roy
;
Patro, Sanjay
;
Venugopal, Pingali
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 471-483
Persistent link: https://www.econbiz.de/10010434600
Saved in:
7
Consumer participation in online product recommendation services : augmenting the technology acceptance model
Sheng, Xiaojing
;
Zolfagharian, Mohammadali
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 460-470
Persistent link: https://www.econbiz.de/10010434602
Saved in:
8
An examination of consumers' resistance to computer-based technologies
Patsiotis, Athanasios G.
;
Hughes, Tim
;
Webber, Don J.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 294-311
Persistent link: https://www.econbiz.de/10009788848
Saved in:
9
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
10
Utilitarian motivations to engage with travel websites : an interactive technology adoption model
Camilleri, Mark Anthony
;
Kozak, Metin
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 96-109
Persistent link: https://www.econbiz.de/10013542906
Saved in:
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