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An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar; Rahman, Zillur - In: The journal of services marketing 29 (2015) 5, pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
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Through the looking glass : perceiving risk and emotions toward cosmetic procedure engagement
Sood, Abhinav; Quintal, Vanessa Ann; Phau, Ian - In: The journal of services marketing 36 (2022) 1, pp. 14-28
Persistent link: https://www.econbiz.de/10012798379
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Examining the antecedents and consequences of gratitude
Hasan, Syed Fazal E.; Mortimer, Gary; Lings, Ian N.; … - In: The journal of services marketing 31 (2017) 1, pp. 34-47
Persistent link: https://www.econbiz.de/10011615638
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Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin; Enginkaya, Ebru - In: The journal of services marketing 37 (2023) 6, pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
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The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker; Klaus, Philipp; Manthiou, Aikaterini - In: The journal of services marketing 36 (2022) 3, pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
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Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena; Thakur, Ramendra; Riggs, John; Altobello, … - In: The journal of services marketing 36 (2022) 5, pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
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Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu - In: The journal of services marketing 36 (2022) 8, pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
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Learning self-efficacies influence on e-servicescapes : rethinking post-pandemic pedagogy
D'Souza, Clare M.; Kappelides, Pam; Sithole, Nkosinathi; … - In: The journal of services marketing 37 (2023) 5, pp. 636-649
Persistent link: https://www.econbiz.de/10014276938
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What makes services customers say "buy it with a mobile phone"?
San-Martín, Sonia; Prodanova, Jana; Catalán, Blanca López - In: The journal of services marketing 30 (2016) 6, pp. 601-614
Persistent link: https://www.econbiz.de/10011635020
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Understanding the role of regulatory focus in e-tailing activities
Das, Gopal - In: The journal of services marketing 30 (2016) 2, pp. 212-222
Persistent link: https://www.econbiz.de/10011487068