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A view from the street : an exploratory study of consumer attitudes toward offshoring of professional services in the United States
Koku, Paul Sergius - In: The journal of services marketing 29 (2015) 2, pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
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Foreign or domestic : who provides better customer service?
Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
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Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush; Zhan, Wu - In: The journal of services marketing 29 (2015) 2, pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
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Green marketing programs as strategic initiatives in hospitality
Rosenbaum, Mark; Wong, IpKin Anthony - In: The journal of services marketing 29 (2015) 2, pp. 81-92
Persistent link: https://www.econbiz.de/10011343393
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Determinants of diners' variety seeking intentions
Ha, Jooyeon; Jang, Soocheong - In: The journal of services marketing 27 (2013) 2, pp. 155-165
Persistent link: https://www.econbiz.de/10009747183
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Empowering senior citizens via third places : research driven model development of seniors' empowerment and social engagement in social places
Meshram, Kanika; O'Cass, Aron - In: The journal of services marketing 27 (2013) 2, pp. 141-154
Persistent link: https://www.econbiz.de/10009747184
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Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.; Zhao, Jing - In: The journal of services marketing 27 (2013) 2, pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
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Interactions and consequences of inertia and switching costs
Lee, Richard; Neale, Larry - In: The journal of services marketing 26 (2012) 5, pp. 365-374
Persistent link: https://www.econbiz.de/10009629141
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Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush - In: The journal of services marketing 26 (2012) 5, pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
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Consumer information search and credence services : implications for service providers
Mortimer, Kathleen; Pressey, Andrew - In: The journal of services marketing 27 (2013) 1, pp. 49-58
Persistent link: https://www.econbiz.de/10009723104