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Consumer behaviour
259
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259
Beziehungsmarketing
123
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Customer satisfaction
108
Dienstleistungsqualität
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Kundenzufriedenheit
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Mattila, Anna S.
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The journal of services marketing
Journal of business research : JBR
2,069
Journal of retailing and consumer services
1,963
International journal of hospitality management
818
International journal of consumer studies
767
Psychology & marketing
686
Journal of consumer research : JCR ; an interdisciplinary bimonthly
607
NBER working paper series
546
Working paper / National Bureau of Economic Research, Inc.
456
SpringerLink / Bücher
415
NBER Working Paper
400
The journal of product & brand management
399
Asia Pacific journal of marketing and logistics
397
European Journal of Marketing
377
Journal of Consumer Marketing
366
The journal of brand management : an international journal
363
Tourism management : research, policies, practice
363
Journal of marketing research : JMR
358
European journal of marketing : EJM
356
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
Journal of business ethics : JOBE
346
Journal of travel and tourism marketing
342
Management science : journal of the Institute for Operations Research and the Management Sciences
342
Journal of marketing management : MM
325
Journal of international consumer marketing
321
Cogent business & management
319
Journal of marketing communications
309
Journal of retailing
305
Marketing letters : a journal of research in marketing
303
Journal of marketing
299
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
297
Journal of economic psychology : research in economic psychology and behavioral economics
295
The international review of retail, distribution and consumer research
295
International journal of retail & distribution management
293
Journal of the Academy of Marketing Science
293
Journal of consumer behaviour : an international research review
292
Journal of fashion marketing and management
292
The journal of consumer marketing
292
Technological forecasting & social change : an international journal
289
International journal of contemporary hospitality management
286
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
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ECONIS (ZBW)
273
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61
A view from the street : an exploratory study of consumer attitudes toward offshoring of professional services in the United States
Koku, Paul Sergius
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
Saved in:
62
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
63
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
64
Green marketing programs as strategic initiatives in hospitality
Rosenbaum, Mark
;
Wong, IpKin Anthony
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 81-92
Persistent link: https://www.econbiz.de/10011343393
Saved in:
65
Determinants of diners' variety seeking intentions
Ha, Jooyeon
;
Jang, Soocheong
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 155-165
Persistent link: https://www.econbiz.de/10009747183
Saved in:
66
Empowering senior citizens via third places : research driven model development of seniors' empowerment and social engagement in social places
Meshram, Kanika
;
O'Cass, Aron
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 141-154
Persistent link: https://www.econbiz.de/10009747184
Saved in:
67
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
68
Interactions and consequences of inertia and switching costs
Lee, Richard
;
Neale, Larry
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 365-374
Persistent link: https://www.econbiz.de/10009629141
Saved in:
69
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
70
Consumer information search and credence services : implications for service providers
Mortimer, Kathleen
;
Pressey, Andrew
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009723104
Saved in:
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