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~isPartOf:"The journal of services marketing"
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Using quality perceptions to s...
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Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
134
Kundenzufriedenheit
134
Beziehungsmarketing
116
Consumer behaviour
116
Konsumentenverhalten
116
Relationship marketing
116
Customer service
55
Kundenservice
55
Dienstleistungsmarketing
50
Services marketing
50
Dienstleistungssektor
46
Service industry
46
Services
34
Beschwerdemanagement
32
Complaint management
32
Dienstleistung
32
Customer experience
21
Customer integration
18
Einzelhandel
18
Emotion
18
Kundenintegration
18
Retail trade
18
USA
17
United States
17
Satisfaction
14
Service encounter
14
Selbstbedienung
12
Self-service
12
Arbeitszufriedenheit
11
Betriebliche Wertschöpfung
11
Confidence
11
Job satisfaction
11
Servicescape
11
Value creation
11
Vertrauen
11
Well-being
11
Lieferantenmanagement
10
Service recovery
10
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Sharma, Piyush
9
Klaus, Philipp
5
Collier, Joel E.
4
Holloway, Betsy Bugg
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
O'Cass, Aron
4
Barnes, Donald C.
3
Beatty, Sharon E.
3
Benoit, Sabine
3
Carlson, Jamie
3
Gustafsson, Anders
3
Harris, Lloyd C.
3
Martin, Charles L.
3
Mattila, Anna S.
3
Palmer, Adrian
3
Russell-Bennett, Rebekah
3
Zhan, Wu
3
Aksoy, Lerzan
2
Ashill, Nicholas J.
2
Babakus, Emin
2
Baron, Steve
2
Basso, Kenny
2
Brady, Michael K.
2
Bridson, Kerrie
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Cronin, J. J.
2
Dagger, Tracey S.
2
Daunt, Kate L.
2
Dimitriadis, Sergios
2
Dodds, Sarah
2
Edvardsson, Bo
2
Evans, Jody
2
Finsterwalder, Jörg
2
Furrer, Olivier
2
Ghazisaeedi, Mehdi
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The journal of services marketing
International journal of hospitality management
450
Journal of retailing and consumer services
406
Journal of business research : JBR
397
The service industries journal
321
Journal of Services Marketing
311
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
European Journal of Marketing
230
Working paper / National Bureau of Economic Research, Inc.
228
NBER working paper series
224
NBER Working Paper
197
Journal of marketing research : JMR
194
SpringerLink / Bücher
193
International journal of contemporary hospitality management
185
Tourism management : research, policies, practice
174
Auditing : a journal of practice & theory
173
Services marketing quarterly
166
Journal of air transport management
163
Journal of hospitality marketing & management
160
Journal of travel and tourism marketing
153
International Journal of Bank Marketing
137
Psychometrika
132
The TQM journal : the international review of organizational improvement
132
Journal of the Academy of Marketing Science
131
Marketing Intelligence & Planning
125
International journal of quality & reliability management
121
Cogent business & management
120
International journal of productivity and quality management : IJPQM
120
Journal of econometrics
119
Journal of service research : JSR
119
Discussion paper series / IZA
118
International journal of quality and service sciences
118
Europäische Hochschulschriften / 5
116
International journal of services and operations management
115
Journal of Consumer Marketing
115
Service business
112
International journal of market research : JMRS ; the journal of the Market Research Society
111
Industrial marketing management : the international journal for industrial and high-tech firms
110
Journal of service management
110
European journal of operational research : EJOR
109
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ECONIS (ZBW)
255
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1
Mapping of Journal of Services Marketing themes : a retrospective overview using bibliometric analysis
Donthu, Naveen
;
Kumar, Satish
;
Ranaweera, Chatura
; …
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 340-363
Persistent link: https://www.econbiz.de/10013407505
Saved in:
2
A segmentation of adolescent online users and shoppers
Hill, William W.
;
Beatty, Shraron E.
;
Walsh, Gianfranco
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 347-360
Persistent link: https://www.econbiz.de/10010127942
Saved in:
3
Eleven years of scholarly research in the Journal of Services Marketing : editor's response
Martin, Charles L.
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 14-19
Persistent link: https://www.econbiz.de/10009009739
Saved in:
4
Eleven years of scholarly research in the Journal of Services Marketing
Nel, Deon
;
Heerden, Gené van
;
Chan, Anthony
; …
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10009009740
Saved in:
5
B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa
;
Miller, Kenneth E.
;
Groth, Markus
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 175-186
Persistent link: https://www.econbiz.de/10009525757
Saved in:
6
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
7
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
8
The mediating effects of customers' intimacy perceptions on the trust-commitment relationship
Ponder, Nicole
;
Holloway, Betsy Bugg
;
Hansen, John D.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 75-87
Persistent link: https://www.econbiz.de/10011445670
Saved in:
9
How customer voice contributes to stronger service provider relationships
Lacey, Russell
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 137-144
Persistent link: https://www.econbiz.de/10009568249
Saved in:
10
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
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