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~isPartOf:"The service industries journal"
~subject:"Arbeitszufriedenheit"
~subject:"Innovation management"
~subject:"USA"
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Arbeitszufriedenheit
Innovation management
USA
Dienstleistungssektor
270
Service industry
270
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
137
Service quality
137
Großbritannien
90
United Kingdom
90
Beziehungsmarketing
80
Relationship marketing
80
Consumer behaviour
68
Konsumentenverhalten
68
Innovation
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Services
44
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Innovationsmanagement
43
Customer service
33
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Bibliometrics
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customer satisfaction
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Produktivität
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Service innovation
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18
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Complaint management
17
Customer integration
17
Kundenintegration
17
Performance measurement
17
Performance-Messung
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Tourism industry
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Tourismuswirtschaft
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Altinay, Levent
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1
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Belousova, Veronika
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1
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1
Beyers, William B.
1
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1
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1
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1
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1
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The service industries journal
Working paper / National Bureau of Economic Research, Inc.
287
Discussion paper series / IZA
153
Discussion paper / Centre for Economic Policy Research
129
Journal of business research : JBR
100
International journal of hospitality management
97
NBER working paper series
97
Applied economics
70
Journal of international money and finance
64
IZA Discussion Papers
63
Discussion paper
59
Technological forecasting & social change : an international journal
59
LIS Working Paper Series
53
SpringerLink / Bücher
53
NBER Working Paper
49
Working paper
49
The journal of services marketing
48
Research policy : policy, management and economic studies of science, technology and innovation
47
The American economic review
46
Economics letters
45
Industrial marketing management : the international journal for industrial and high-tech firms
43
International journal of innovation management
42
Technovation : the international journal of technological innovation, entrepreneurship and technology management
41
Applied financial economics
40
The review of economics and statistics
40
CESifo working papers
38
International journal of technology management : IJTM
37
Journal of retailing and consumer services
37
The economic journal : the journal of the Royal Economic Society
37
The international journal of human resource management
37
Europäische Hochschulschriften / 5
34
The journal of economic history
34
IZA Discussion Paper
31
The journal of finance : the journal of the American Finance Association
31
International journal of contemporary hospitality management
30
Journal of money, credit and banking : JMCB
30
Journal of open innovation : technology, market, and complexity
30
LIS working paper series
30
Services marketing quarterly
30
Working paper series / European Central Bank
30
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ECONIS (ZBW)
75
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75
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1
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
2
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
3
Special issue: Creativity and Innovation : First INBAM Conference (International Network of Business & Management Journals)
Peris-Ortiz, Marta
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009298421
Saved in:
4
The service industry research imperative
Beyers, William B.
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
Saved in:
5
The evolution of service innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
6
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
7
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
8
Resilience building in service firms during and post COVID-19
Huang, Arthur
;
Jahromi, Melissa Farboudi
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 138-167
Persistent link: https://www.econbiz.de/10012483667
Saved in:
9
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
10
The innovative future of service industries : (anti-)globalization and commensuration
Millar, Carla
;
Choi, Chong-ju
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 21-38
Persistent link: https://www.econbiz.de/10008904692
Saved in:
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