Service encounters as bases for innovation
Year of publication: |
2015
|
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Authors: | Sundbo, Jon ; Sundbo, Donna ; Henten, Anders |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 35.2015, 5/6, p. 255-274
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Subject: | service encounter | innovation | co-innovation | encounter-based innovation | front-line employee | Innovation | Kundenservice | Customer service | Innovationsmanagement | Innovation management | Dienstleistungssektor | Service industry | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction |
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