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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai; Wang, Kai-yu; Hsu, Li-chun; Cheng, I-shin - In: The service industries journal 32 (2012) 8, pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
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The service industry research imperative
Beyers, William B. - In: The service industries journal 32 (2012) 3/4, pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
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Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen; Jerger, Christina - In: The service industries journal 36 (2016) 15/16, pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
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Development and validation of the customer-centered behavior measure
Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
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Employment in services : perspectives on part-time employment growth in North America
Robinson, Olive - In: The service industries journal 13 (1993) 3, pp. 1-18
Persistent link: https://www.econbiz.de/10001146102
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The 'quality' of US jobs
Bednarzik, Robert W. - In: The service industries journal 8 (1988) 2, pp. 127-135
Persistent link: https://www.econbiz.de/10001050873
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Integration of planning and execution in service innovation
Stiltaloppi, Jaakko; Toivonen, Marjy - In: The service industries journal 35 (2015) 4, pp. 197-216
Persistent link: https://www.econbiz.de/10011296272
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Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao; Song, Yang; Kwan, Ho Kwong; Li, Xue - In: The service industries journal 39 (2019) 1, pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
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Examining human resource practice outcomes and service innovation
Okoe, Abednego Feehi; Boateng, Henry; Narteh, Bedman; … - In: The service industries journal 38 (2018) 7/8, pp. 431-445
Persistent link: https://www.econbiz.de/10011880824