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~subject:"Roboter"
~subject:"Service quality"
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Roboter
Service quality
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The service industries journal
Journal of business research : JBR
15
International journal of hospitality management
11
Journal of service research
9
Electronic markets : EM ; the international journal of electronic commerce and business media
7
Technological forecasting & social change : an international journal
7
Journal of retailing and consumer services
6
Journal of hospitality marketing & management
5
Journal of service management
5
Psychology & marketing
4
Journal of emerging technologies in Accounting
3
Journal of management & organization : JMO
3
Journal of the Academy of Marketing Science
3
Manufacturing & service operations management : M & SOM
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The journal of services marketing
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Tourism review
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Accounting horizons : a quarterly publication of the American Accounting Association
2
Amfiteatru economic : an economic and business research periodical
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Artificial intelligence and digital diversity inclusiveness in corporate restructuring
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Benchmarking : an international journal
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Cogent business & management
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Economics letters
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International journal of bank marketing
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International journal of contemporary hospitality management
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International journal of human resource management
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International journal of production research
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International review of economics & finance : IREF
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Internet policy review : journal on internet regulation
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Journal of organization design : JOD
2
Journal of securities operations & custody
2
Journal of service theory and practice
2
Marketing letters : a journal of research in marketing
2
New technology, work and employment
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Public management review
2
Service business
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Technology analysis & strategic management
2
Tourism management : research, policies, practice
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World tax journal : WTJ
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ACRN journal of finance and risk perspectives
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ECONIS (ZBW)
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1
Ethical issues in service robotics and artificial intelligence
Belk, Russell W.
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 860-876
Persistent link: https://www.econbiz.de/10012695294
Saved in:
2
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
3
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
4
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
5
Factors affecting customers' intention to voice shopping over smart speaker
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 785-805
Persistent link: https://www.econbiz.de/10014321624
Saved in:
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