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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
64
Konsumentenverhalten
64
Dienstleistungssektor
33
Service industry
33
Taiwan
25
Performance measurement
19
Performance-Messung
19
Customer service
17
Hotel industry
17
Hotellerie
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
Beschwerdemanagement
16
Complaint management
16
Dienstleistung
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Services
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Großbritannien
11
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91
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2
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Article
293
Book / Working Paper
8
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Article in journal
301
Aufsatz in Zeitschrift
301
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
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1
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1
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1
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English
301
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Ha, Hong Youl
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Lings, Ian
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
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The service industries journal
NBER working paper series
664
Working paper / National Bureau of Economic Research, Inc.
636
NBER Working Paper
595
Discussion paper / Centre for Economic Policy Research
456
International journal of hospitality management
436
Journal of retailing and consumer services
398
Journal of business research : JBR
376
CESifo working papers
370
European journal of operational research : EJOR
326
International journal of industrial organization
324
Economics letters
310
Management science : journal of the Institute for Operations Research and the Management Sciences
304
Discussion paper series / IZA
302
International journal of production economics
301
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
259
Journal of economic behavior & organization : JEBO
240
Working paper
232
CESifo Working Paper
227
IZA Discussion Papers
225
International journal of production research
224
Ifo Schnelldienst
222
Applied economics
213
The journal of services marketing
212
Discussion paper
208
Journal of air transport management
201
Europäische Hochschulschriften / 5
200
MPRA Paper
200
Discussion papers / CEPR
187
CESifo Working Paper Series
186
SpringerLink / Bücher
184
Auditing : a journal of practice & theory
174
The American economic review
174
International journal of contemporary hospitality management
171
The journal of industrial economics
167
IZA Discussion Paper
163
The TQM journal : the international review of organizational improvement
157
Telecommunications policy : the international journal of digital economy, data sciences and new media
155
International journal of quality & reliability management
154
Tourism management : research, policies, practice
146
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ECONIS (ZBW)
301
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1
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
2
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
3
In search of "product-service" : evidence from aerospace, construction, and engineering
Johnstone, Stewart
;
Dainty, Andrew
;
Wilkinson, Adrian
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 861-875
Persistent link: https://www.econbiz.de/10003775788
Saved in:
4
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
Saved in:
5
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
6
Revised planning matrix of quality function deployment
Deng, Wei-jaw
;
Kuo, Ying-feng
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1443-1460
Persistent link: https://www.econbiz.de/10003802495
Saved in:
7
A service sector classification schme using economic data
David, Alex Hugh
- In:
The service industries journal
34
(
2014
)
4
,
pp. 335-353
Persistent link: https://www.econbiz.de/10010344114
Saved in:
8
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
9
Discerning competitive strategy through an assessment of competitive methods
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
;
Lisboa, João V.
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 974-998
Persistent link: https://www.econbiz.de/10010394579
Saved in:
10
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
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