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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
87
Service quality
87
Consumer behaviour
74
Konsumentenverhalten
74
Customer satisfaction
68
Kundenzufriedenheit
68
E-commerce
39
Electronic Commerce
39
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20
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19
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Online-Handel
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customer loyalty
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customer satisfaction
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The service industries journal
Journal of business research : JBR
836
Journal of retailing and consumer services
776
SpringerLink / Bücher
567
Industrial marketing management : the international journal for industrial and high-tech firms
500
International journal of hospitality management
354
Online Information Review
334
Telecommunications policy : the international journal of digital economy, data sciences and new media
270
The journal of business & industrial marketing
247
The journal of services marketing
243
Electronic commerce research
240
NBER working paper series
217
Technological forecasting & social change : an international journal
212
Management science : journal of the Institute for Operations Research and the Management Sciences
205
European journal of operational research : EJOR
193
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
192
Journal of the Academy of Marketing Science
191
Journal of strategic marketing
190
International journal of business information systems : IJBIS
184
International journal of production economics
177
International journal of electronic customer relationship management : IJECRM
170
Gabler Edition Wissenschaft
169
Springer eBook Collection
169
European Journal of Marketing
167
Tourism management : research, policies, practice
161
Information systems research : ISR
160
Journal of travel and tourism marketing
156
Journal of internet commerce
152
Journal of retailing
152
Working paper / National Bureau of Economic Research, Inc.
151
Information systems and e-business management : ISeB
150
Journal of marketing
149
Industrial Management & Data Systems
144
MPRA Paper
144
NBER Working Paper
144
Journal of hospitality marketing & management
143
International journal of contemporary hospitality management
142
Asia Pacific journal of marketing and logistics
137
Marketing Intelligence & Planning
137
International journal of production research
136
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ECONIS (ZBW)
225
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1
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
2
Services purchase from the informal economy using digital platforms
Horodnic, Ioana Alexandra
;
Williams, Colin C.
;
Apetrei, …
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 854-874
Persistent link: https://www.econbiz.de/10014321629
Saved in:
3
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
Saved in:
4
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
5
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
6
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
7
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
Saved in:
8
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
9
E-customer service capability and value creation
Eng, Teck Yong
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1293-1306
Persistent link: https://www.econbiz.de/10003802383
Saved in:
10
Exploring the determinants of e-loyalty among travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
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