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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
104
Kundenzufriedenheit
104
Beziehungsmarketing
86
Relationship marketing
86
Consumer behaviour
64
Konsumentenverhalten
64
Dienstleistungssektor
38
Service industry
38
Taiwan
29
Lieferantenmanagement
27
Supplier relationship management
27
Performance measurement
20
Performance-Messung
20
Hotel industry
19
Hotellerie
19
Spain
19
Spanien
19
Customer service
18
Kundenservice
18
Beschwerdemanagement
17
Complaint management
17
Hospital
17
Krankenhaus
17
service quality
17
Dienstleistung
16
Services
16
Gesundheitsversorgung
15
Health care
15
Customer integration
14
Customer value
14
E-commerce
14
Electronic Commerce
14
Kundenintegration
14
Kundenwert
14
Outsourcing
14
customer satisfaction
13
Betriebliche Wertschöpfung
12
Confidence
12
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Undetermined
93
Free
4
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Article
326
Book / Working Paper
7
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Article in journal
333
Aufsatz in Zeitschrift
333
Collection of articles of several authors
7
Sammelwerk
7
Case study
5
Fallstudie
5
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1
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English
333
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gonzalez, Reyes
2
Henseler, Jörg
2
Hsu, Maxwell K.
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Llopis, Juan
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Nätti, Satu
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Quester, Pascale G.
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
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Published in...
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
898
International journal of production economics
609
Journal of business research : JBR
602
NBER working paper series
575
Working paper / National Bureau of Economic Research, Inc.
511
NBER Working Paper
462
International journal of hospitality management
457
International journal of production research
451
Discussion paper / Centre for Economic Policy Research
419
The journal of business & industrial marketing
378
European journal of operational research : EJOR
376
Journal of retailing and consumer services
370
CESifo working papers
365
Journal of economic theory
361
Management science : journal of the Institute for Operations Research and the Management Sciences
322
Discussion paper series / IZA
313
Economics letters
283
SpringerLink / Bücher
270
Games and economic behavior
249
Working paper
233
The journal of services marketing
229
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
Journal of economic behavior & organization : JEBO
225
CESifo Working Paper Series
212
The accounting review : a publication of the American Accounting Association
209
Economic theory : official journal of the Society for the Advancement of Economic Theory
207
Discussion papers / CEPR
205
IZA Discussion Papers
196
CESifo Working Paper
191
Journal of purchasing and supply management
190
Auditing : a journal of practice & theory
187
Discussion paper
183
The American economic review
177
IZA Discussion Paper
170
Production and operations management : an international journal of the Production and Operations Management Society
169
International journal of contemporary hospitality management
168
Transportation research / E : an international journal
168
Journal of banking & finance
163
International journal of industrial organization
161
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ECONIS (ZBW)
333
Showing
1
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10
of
333
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1
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
2
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
3
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
4
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
5
Why do banks join loan syndications? : the case of participant banks
Altunbaş, Yener
;
Kara, Alper
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1063-1074
Persistent link: https://www.econbiz.de/10009154418
Saved in:
6
Operations flexibility and
outsourcing
benefits : an empirical study in service firms
Arias-Aranda, Daniel
;
Bustinza, Oscar F.
; …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1849-1870
Persistent link: https://www.econbiz.de/10009298364
Saved in:
7
Hotel management
contract
: impact on performance in the Korean hotel sector
Kim, Soo Y.
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 701-718
Persistent link: https://www.econbiz.de/10003775768
Saved in:
8
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
9
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
10
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
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