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The service industries journal
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
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