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Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
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Novelty-focussed document mapping to identify new service opportunities
Lee, Changyong; Lee, Hakyeon - In: The service industries journal 35 (2015) 5/6, pp. 345-361
Persistent link: https://www.econbiz.de/10011299592
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How transformational leadership fuels employees' service innovation behavior
Kao, Ping-jen; Pai, Peiyu; Lin, Tingling; Zhong, Jun-yu - In: The service industries journal 35 (2015) 7/8, pp. 448-466
Persistent link: https://www.econbiz.de/10011337085
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The evolution of service innovation research : a critical review and synthesis
Carlberg, Per; Kindström, Daniel; Kowalkowski, Christian - In: The service industries journal 34 (2014) 5, pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
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Co-production of service innovations through dynamic capability enhancement
Chen, Ja-shen; Kerr, Don; Tsang, Seng-su; Sung, Yu Chieh - In: The service industries journal 35 (2015) 1/2, pp. 96-114
Persistent link: https://www.econbiz.de/10010491802
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Mapping new service development : a review and synthesis of literature
Kitsios, Fotis; Kamariotou, Maria - In: The service industries journal 40 (2020) 9/10, pp. 682-704
Persistent link: https://www.econbiz.de/10012260326
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Advanced information technology : transforming service innovation and design
Bantau, Gabriela; Rayburn, Steven W. - In: The service industries journal 36 (2016) 13/14, pp. 699-720
Persistent link: https://www.econbiz.de/10011655410
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Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 38 (2018) 9/10, pp. 561-583
Persistent link: https://www.econbiz.de/10011880848
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Developing smart service concepts : morphological analysis using a Novelty-Quality map
Han, Mintak; Park, Yongtae - In: The service industries journal 39 (2019) 5/6, pp. 361-384
Persistent link: https://www.econbiz.de/10012203308
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The genealogy of service innovation : the research field tells its own story
Moreira, Marina Figueiredo; Kuk, George; Guimaraes, … - In: The service industries journal 40 (2020) 15/16, pp. 1064-1086
Persistent link: https://www.econbiz.de/10012403817