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Predicting turnover intention among auditors : is WIPL a mediator?
Gim, Gabriel C. W.; Thurasamy Ramayah - In: The service industries journal 40 (2020) 9/10, pp. 726-752
Persistent link: https://www.econbiz.de/10012260328
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Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente; Estreder, Yolanda; Tomás, Inés; … - In: The service industries journal 43 (2023) 1/2, pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
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Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa; Alves, Helena; … - In: The service industries journal 36 (2016) 15/16, pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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Relations between organizational commitment and focal and discretionary behaviours
Simo, Pep; Enache, Mihaela; Sallan, Jose M.; Fernandez, … - In: The service industries journal 34 (2014) 5, pp. 422-438
Persistent link: https://www.econbiz.de/10010379365
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The effects of organizational service orientation on person-organization fit and turnover intent
Jung, Hyo Sun; Yoon, Hye Hyun - In: The service industries journal 33 (2013) 1, pp. 7-29
Persistent link: https://www.econbiz.de/10009702935
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Salesperson's listening in buyer-seller service relationships
Román, Sergio - In: The service industries journal 34 (2014) 7, pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
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Effects of internal branding and brand-oriented leadership on work-related outcomes
Ayrom, Shabnam; Tumer, Mustafa - In: The service industries journal 41 (2021) 15/16, pp. 1097-1117
Persistent link: https://www.econbiz.de/10012695315
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Effects of service orientation on job embeddedness in hotel industry
Arasli, Huseyin; Teimouri, Reza Bahman; Kiliç, Hasan; … - In: The service industries journal 37 (2017) 9/10, pp. 607-627
Persistent link: https://www.econbiz.de/10011717982
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Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru; Ashill, Nicholas; Lages, Cristiana R.; … - In: The service industries journal 42 (2022) 11/12, pp. 843-871
Persistent link: https://www.econbiz.de/10013362154