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The service industries journal
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1
Off-shoring
in the contact centre industry and employment in the North West of England
Peck, Francis W.
;
Cabras, Ignazio
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 173-184
Persistent link: https://www.econbiz.de/10003849583
Saved in:
2
Are foreign firms delocalising services from Spain?
Muñoz Guarasa, Marta
- In:
The service industries journal
27
(
2007
)
3/4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10003501864
Saved in:
3
How dynamic capabilities drive performance in the Indian IT industry : the role of information and co-ordination
Holzweber, Markus
;
Mattsson, Jan
;
Chadee, Doren
;
Raman, …
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 531-550
Persistent link: https://www.econbiz.de/10009510666
Saved in:
4
Connecting India : the rise of standards in service
offshoring
Graz, Jeam-Christophe
;
Niang, Nafi
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2287-2305
Persistent link: https://www.econbiz.de/10009620165
Saved in:
5
Offshore responsiveness : Theory of Constraints innovates customer services
Naor, Michael
;
Coman, Alex
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 155-166
Persistent link: https://www.econbiz.de/10011863152
Saved in:
6
Social media strategy for online service brands
Mills, Adam J.
;
Plangger, Kirk
- In:
The service industries journal
35
(
2015
)
10
,
pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
Saved in:
7
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
8
Financial services and globalisation in belt and road countries
Hui Shan Lee
;
Chong, Shyue Chuan
;
Sia, Bik-Kai
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 249-276
Persistent link: https://www.econbiz.de/10013167424
Saved in:
9
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
10
New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier
;
Ruiz-Alba, José L.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
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