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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
75
Service quality
75
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
62
Kundenzufriedenheit
62
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Value creation
14
customer loyalty
14
Customer value
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Kundenwert
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Lieferantenmanagement
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Supplier relationship management
13
customer satisfaction
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Bank
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Electronic Commerce
11
Internet marketing
11
Online-Marketing
11
Service industry
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Arbeitsverhalten
10
Brand management
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Markenführung
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Work behaviour
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loyalty
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service quality
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The service industries journal
SpringerLink / Bücher
2,019
Journal of business research : JBR
702
Journal of retailing and consumer services
585
Springer eBook Collection
537
Industrial marketing management : the international journal for industrial and high-tech firms
448
Gabler Edition Wissenschaft
434
Springer eBook Collection / Business and Economics
401
Europäische Hochschulschriften / 5
357
International journal of hospitality management
305
Research
288
Lehrbuch
276
The journal of services marketing
227
The journal of business & industrial marketing
206
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
171
European research studies
155
International journal of electronic customer relationship management : IJECRM
143
International journal of contemporary hospitality management
134
Tourism management : research, policies, practice
130
Journal of marketing
127
essentials
126
Journal of business ethics : JOBE
123
Journal of travel and tourism marketing
123
Journal of hospitality marketing & management
118
Neue betriebswirtschaftliche Forschung : Nbf
118
Journal of service research : JSR
117
Cogent business & management
114
Springer eBook Collection / Business and Management
113
The journal of product & brand management
111
Gabler Research
110
Economics Papers from University Paris Dauphine
109
Journal of service management
109
Asia Pacific journal of marketing and logistics
108
Edward Elgar E-Book Archive
107
The journal of brand management : an international journal
106
Business horizons
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Journal of retailing
105
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
104
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ECONIS (ZBW)
189
USB Cologne (EcoSocSci)
1
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1
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
2
Customer demotion in hierarchical loyalty programmes
Berlo, Geert van
;
Bloemer, Johanna M.
;
Blazevic, Vera
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
Saved in:
3
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
4
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
5
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
6
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
Saved in:
7
Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen
;
Chen, Junsong
;
Chen, Cheng-hao Steve
;
Yu, …
- In:
The service industries journal
34
(
2014
)
15
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
Saved in:
8
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
9
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
10
Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng
;
Chiu, Chou-Kang
;
Liu, Chu-Mei
;
Chen, …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
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