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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
88
Service quality
88
Customer satisfaction
72
Kundenzufriedenheit
72
Consumer behaviour
70
Konsumentenverhalten
70
Dienstleistung
61
Services
61
Dienstleistungssektor
49
Service industry
49
Innovation
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Kundenintegration
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Customer service
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Betriebliche Wertschöpfung
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Taiwan
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Value creation
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Confidence
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Innovationsmanagement
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Vertrauen
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Beschwerdemanagement
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Complaint management
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Lieferantenmanagement
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Supplier relationship management
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customer loyalty
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customer satisfaction
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Customer value
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Dienstleistungsinnovation
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E-commerce
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Electronic Commerce
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Rayburn, Steven W.
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Back, Ki-Joon
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Jaaron, Ayham A. M.
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Kraus, Sascha
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Kumar, Satish
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Köseoglu, Mehmet Ali
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Lee, Changyong
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Legendre, Tiffany S.
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Lin, Wen-bao
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Nätti, Satu
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Quester, Pascale G.
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The service industries journal
Journal of business research : JBR
691
Journal of retailing and consumer services
599
SpringerLink / Bücher
454
Industrial marketing management : the international journal for industrial and high-tech firms
430
International journal of hospitality management
338
The journal of services marketing
272
The journal of business & industrial marketing
232
Journal of service management
177
Journal of the Academy of Marketing Science
175
Journal of strategic marketing
173
Journal of service research : JSR
159
International journal of electronic customer relationship management : IJECRM
143
International journal of contemporary hospitality management
140
Gabler Edition Wissenschaft
132
Journal of marketing
132
Tourism management : research, policies, practice
126
Journal of travel and tourism marketing
121
Journal of hospitality marketing & management
119
Services marketing quarterly
113
The journal of product & brand management
112
Journal of retailing
110
European journal of marketing : EJM
109
Psychology & marketing
108
Asia Pacific journal of marketing and logistics
107
Springer eBook Collection / Business and Economics
107
The journal of brand management : an international journal
107
Marketing intelligence & planning
106
Cogent business & management
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Service business
93
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
89
European journal of operational research : EJOR
87
Springer eBook Collection
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
International journal of production economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
Business horizons
78
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ECONIS (ZBW)
253
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1
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253
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1
Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo
;
Kumar, Satish
;
Pandey, Nitesh
; …
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
Saved in:
2
When are strategic orientations beneficial for collaborative service innovation?
Cheng, Colin C. J.
;
Sheu, Chwen
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 466-493
Persistent link: https://www.econbiz.de/10011760445
Saved in:
3
Emotional and rational motivations for customer loyalty in business-to-business professional services
Čater, Barbara
;
Čater, Tomaž
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1151-1169
Persistent link: https://www.econbiz.de/10003990510
Saved in:
4
The core-customer concept
Öberg, Christina
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2677-2692
Persistent link: https://www.econbiz.de/10009413554
Saved in:
5
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
6
A framework for innovative service design
Furrer, Olivier
;
Sudharshan, Devanathan
;
Tsiotsou, …
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
Saved in:
7
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
8
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
9
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
10
The service triad : modelling dialectic tensions in service encounters
Andersson-Cederholm, Erika
;
Gyimóthy, Szilvia
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 265-280
Persistent link: https://www.econbiz.de/10003964413
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