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The usage of online tourist information sources in tourist information search : an exploratory study
Tan, Wee-kheng; Chen, Tong-he - In: The service industries journal 32 (2012) 3/4, pp. 451-476
Persistent link: https://www.econbiz.de/10009510676
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E-service quality and Web 2.0 : expanding quality models to include customer participation and inter-customer support
Sigala, Marianna - In: The service industries journal 29 (2009) 9/10, pp. 1341-1358
Persistent link: https://www.econbiz.de/10003914911
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Culture and purpose of Web 2.0 service adoption : a study in the USA, Korea and Spain
Lim, SeongBae; Palacios Marqués, Daniel - In: The service industries journal 31 (2011) 1/2, pp. 123-131
Persistent link: https://www.econbiz.de/10008904674
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Factors affecting successful innovation by content-layer firms in Korea
Hwang, Junseok; Kim, Seung Hyun - In: The service industries journal 31 (2011) 7/8, pp. 1093-1107
Persistent link: https://www.econbiz.de/10009154412
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Social media's contribution to customer satisfaction with services
Pinto, Mary Beth - In: The service industries journal 35 (2015) 11/12, pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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Extending customer relationship management into a social context
Diffley, Sarah; McCole, Patrick - In: The service industries journal 35 (2015) 11/12, pp. 591-610
Persistent link: https://www.econbiz.de/10011401719
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The value of social presence in mobile communications
Song, Ji Hee; Hollenbeck, Candice R. - In: The service industries journal 35 (2015) 11/12, pp. 611-632
Persistent link: https://www.econbiz.de/10011401720
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Customer e-complaining behaviours using social media
Balaji, M. S.; Jha, Subhash; Stafford, Marla Royne - In: The service industries journal 35 (2015) 11/12, pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
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Exploring interactive communication using social media
Zhang, Chrystal B.; Lin, Yi Hsin - In: The service industries journal 35 (2015) 11/12, pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
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Social media strategy for online service brands
Mills, Adam J.; Plangger, Kirk - In: The service industries journal 35 (2015) 10, pp. 521-536
Persistent link: https://www.econbiz.de/10011333308