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Constructing performance measu...
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Performance measurement
48
Performance-Messung
48
Dienstleistungsqualität
19
Service quality
19
Taiwan
10
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungssektor
7
Service industry
7
Hotel industry
6
Hotellerie
6
Balanced Scorecard
4
Balanced scorecard
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Bank
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Data envelopment analysis
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Data-Envelopment-Analyse
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Innovation management
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Quality management
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Qualitätsmanagement
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Spanien
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performance
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Relationship marketing
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service quality
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Arbeitsverhalten
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Arbeitszufriedenheit
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Call centre
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Callcenter
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Corporate Social Responsibility
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Corporate social responsibility
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Dienstleistung
2
Financial services
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Finanzdienstleistung
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Firm performance
2
Information technology
2
Informationstechnik
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48
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48
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English
48
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Chang, Hsin Hsin
2
Dun, Zanna van
2
Henseler, Jörg
2
Park, Sang-June
2
Aksu, Mine
1
Alonso-Almeida, María del Mar
1
Alves, Helena
1
Assaf, A. Georges
1
Backhouse, Chris J.
1
Barros, Carlos Pestana
1
Biege, Sabine
1
Bienzeisler, Bernd
1
Bloemer, Johanna M.
1
Bloemer, Josée
1
Bravo, Rafael
1
Brown, Michael
1
Carmichael, Fiona
1
Cetin, Ayse Tansel
1
Chang, Hung-fan
1
Chang, Ting-yueh
1
Chang, Yu-chieh
1
Chao, Chuang-min
1
Chen, Angel
1
Chen, Li-Fei
1
Chen, Mu-Chen
1
Chen, Shun-hsing
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Chen, Szu-Chi
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Cheng, Chen-liang
1
Chiou, Yu-hsiu
1
Chiu, Yung-ho
1
Chou, Shih-wei
1
Chou, Shou-shiung
1
Djellal, Faridah
1
Ehbauer, Marcella
1
Erčulj, Vanja
1
Fan, Chiang Ku
1
Fu, Hwai-hui
1
Gallouj, Fai͏̈z
1
Ganz, Walter
1
Gil-Pechuan, Ignacio
1
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The service industries journal
International journal of production research
163
The international journal of productivity and performance management : IJPPM
147
SpringerLink / Bücher
145
International journal of production economics
127
Public performance & management review
113
Benchmarking : an international journal ; BIJ
107
Journal of business research : JBR
102
International Journal of Operations & Production Management
99
International journal of productivity and quality management : IJPQM
96
The international journal of productivity and performance management
87
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
86
Omega : the international journal of management science
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
International Journal of Business Performance Management
68
Measuring business excellence : the journal of organizational performance management
68
European journal of operational research : EJOR
66
International journal of hospitality management
60
Management accounting research
58
International journal of quality & reliability management
55
Journal of management accounting research : JMAR
53
International journal of business excellence
52
International journal of business performance management
50
Business process management journal
49
International Journal of Productivity and Performance Management
49
International journal of services and operations management
49
Journal of business ethics : JOBE
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
48
Journal of banking & finance
48
Benchmarking: An International Journal
47
Public management review
47
The journal of alternative investments
47
The journal of portfolio management : JPM
47
International journal of logistics systems and management
44
Total quality management & business excellence
44
Cogent business & management
43
International public management journal
43
International journal of project management : the journal of The International Project Management Association
42
The accounting review : a publication of the American Accounting Association
42
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ECONIS (ZBW)
48
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1
Configutation of innovation and performance in the service industry : evidence from the Taiwanese hotel industry
Tseng, Chun-yao
;
Kuo, Hui-yueh
;
Chou, Shou-shiung
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 1015-1028
Persistent link: https://www.econbiz.de/10003793052
Saved in:
2
An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
Chang, Hsin Hsin
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10003849584
Saved in:
3
Establishment of a performance-evaluation model for service quality in the banking industry
Chen, Shun-hsing
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 235-247
Persistent link: https://www.econbiz.de/10003849590
Saved in:
4
What makes a good citizen in service settings?
Wang, Mei-ling
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 621-634
Persistent link: https://www.econbiz.de/10003880543
Saved in:
5
Development of performance measurement systems in quality management organisations
Chang, Hsin Hsin
- In:
The service industries journal
26
(
2006
)
7
,
pp. 765-786
Persistent link: https://www.econbiz.de/10003454642
Saved in:
6
Zone of tolerance for banks : a diagnostic model of service quality
Nadijri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1547-1564
Persistent link: https://www.econbiz.de/10003928499
Saved in:
7
Measuring the performance of financial holding companies
Chao, Chuang-min
;
Yu, Ming-miin
;
Chen, Mu-Chen
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 811-829
Persistent link: https://www.econbiz.de/10003992909
Saved in:
8
Corporate brand image in retail banking : development and validation of a scale
Bravo, Rafael
;
Montaner, Teresa
;
Pina, Jose M.
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10003996856
Saved in:
9
Conceptualizing and measuring experience quality : the customer's perspective
Chang, Ting-yueh
;
Horng, Shun-ching
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2401-2419
Persistent link: https://www.econbiz.de/10008809580
Saved in:
10
An efficiency and effectiveness model for international tourist hotels in Taiwan
Hsieh, Ling-feng
;
Wang, Li-hsin
;
Huang, Yi-chen
;
Chen, Angel
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2183-2199
Persistent link: https://www.econbiz.de/10008809593
Saved in:
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