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An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.; Shainesh, G.; Sharma, Anand K. - In: The service industries journal 35 (2015) 13/14, pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
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Customer service well-being : scale development and validation
Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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Customer readiness-customer participation link in e-services
Tuan Nguyen - In: The service industries journal 42 (2022) 9/10, pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
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Development and validation of the customer-centered behavior measure
Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
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Offshore responsiveness : Theory of Constraints innovates customer services
Naor, Michael; Coman, Alex - In: The service industries journal 37 (2017) 3/4, pp. 155-166
Persistent link: https://www.econbiz.de/10011863152
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Antecedents and outcomes of fashion innovativeness in retailing
Anić, Ivan-Damir; Mihić, Mirela; Milakovic, Ivana Kursan - In: The service industries journal 38 (2018) 9/10, pp. 543-560
Persistent link: https://www.econbiz.de/10011880846
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The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena; Wong, Veronica - In: The service industries journal 26 (2006) 7, pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
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Salesperson's listening in buyer-seller service relationships
Román, Sergio - In: The service industries journal 34 (2014) 7, pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
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Recovering service failure through resource integration
Xu, Yingzi; Tronvoll, Bård; Edvardsson, Bo - In: The service industries journal 34 (2014) 16, pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121