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Consumer behaviour
198
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Customer satisfaction
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Dienstleistungsqualität
142
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The service industries journal
Journal of business research : JBR
2,370
Journal of retailing and consumer services
2,113
SpringerLink / Bücher
1,716
International journal of hospitality management
991
European Journal of Marketing
883
International journal of consumer studies
787
Psychology & marketing
744
NBER working paper series
675
Working paper / National Bureau of Economic Research, Inc.
602
Journal of consumer research : JCR ; an interdisciplinary bimonthly
599
NBER Working Paper
515
Journal of Consumer Marketing
498
Tourism management : research, policies, practice
464
European journal of marketing : EJM
463
Asia Pacific journal of marketing and logistics
446
Industrial marketing management : the international journal for industrial and high-tech firms
436
Journal of the Academy of Marketing Science
434
Springer eBook Collection
429
Journal of marketing
422
Management science : journal of the Institute for Operations Research and the Management Sciences
421
Journal of travel and tourism marketing
418
Journal of marketing management : MM
412
Journal of marketing research : JMR
409
The journal of product & brand management
406
Marketing Intelligence & Planning
384
Europäische Hochschulschriften / 5
379
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
372
The journal of brand management : an international journal
372
Journal of retailing
371
Springer eBook Collection / Business and Economics
360
The journal of services marketing
360
Gabler Edition Wissenschaft
354
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
349
International journal of contemporary hospitality management
345
Marketing intelligence & planning
345
Cogent business & management
342
Marketing letters : a journal of research in marketing
339
International Journal of Retail & Distribution Management
336
Journal of international consumer marketing
331
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ECONIS (ZBW)
357
USB Cologne (EcoSocSci)
1
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1
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
2
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
3
Service worker appearance and the retail service encounter : the influence of gender and age
Foster, Carley
;
Resnick, Sheilagh
- In:
The service industries journal
33
(
2013
)
2
,
pp. 236-247
Persistent link: https://www.econbiz.de/10009702909
Saved in:
4
Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Hu, Hsiu-hua
;
Hsu, Chin-tien
;
Lee, Wen-ruey
;
Chang, …
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1365-1380
Persistent link: https://www.econbiz.de/10009154339
Saved in:
5
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
6
Exploration of lead factors affecting service recovery
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1529-1546
Persistent link: https://www.econbiz.de/10003928492
Saved in:
7
Power perceptions and modes of complaining in higher education
Mukherjee, Avinandan
;
Pinto, Mary Beth
;
Malhotra, Neeru
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1615-1633
Persistent link: https://www.econbiz.de/10003928547
Saved in:
8
Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
Saved in:
9
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
10
The effect of service failure types and service recovery on customer satisfaction : a mental accounting perspective
Chuang, Shih-chieh
;
Cheng, Yin-hui
;
Chang, Chai-jung
; …
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 257-271
Persistent link: https://www.econbiz.de/10009427682
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