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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih; Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 29 (2009) 9/10, pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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The status of the small hotel firm
Morrison, Alison; Conway, Fiona - In: The service industries journal 27 (2007) 1/2, pp. 47-58
Persistent link: https://www.econbiz.de/10003454658
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The management of post-merger cultural integration : implications from the hotel industry
Saunders, Mark N.; Altinay, Levent; Riordan, Katharine - In: The service industries journal 29 (2009) 9/10, pp. 1359-1375
Persistent link: https://www.econbiz.de/10003914914
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Internal labour markets as a strategic tool : a comparative study of UK and Chinese hotels
Fisher, Ron; McPhail, Ruth - In: The service industries journal 31 (2011) 1/2, pp. 137-152
Persistent link: https://www.econbiz.de/10008904672
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The balanced scorecard and strategic control: a hotel case study analysis
Phillips, P. A. - In: The service industries journal 27 (2007) 5/6, pp. 731-746
Persistent link: https://www.econbiz.de/10003622944
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The structure of labour markets in the hotel and catering industry : what do employment law cases indicate?
Mitchell, Peter - In: The service industries journal 8 (1988) 4, pp. 470-487
Persistent link: https://www.econbiz.de/10001077629
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Customer demotion in hierarchical loyalty programmes
Berlo, Geert van; Bloemer, Johanna M.; Blazevic, Vera - In: The service industries journal 34 (2014) 11/12, pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
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Special issue: A new research agenda for hospitality management
Phillips, Paul (contributor) - 2009
Persistent link: https://www.econbiz.de/10003914895