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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
102
Kundenzufriedenheit
102
Beziehungsmarketing
79
Relationship marketing
79
Hotel industry
69
Hotellerie
69
Consumer behaviour
65
Konsumentenverhalten
65
Taiwan
37
Dienstleistungssektor
36
Service industry
36
Arbeitszufriedenheit
34
Job satisfaction
34
Employee retention
26
Mitarbeiterbindung
26
Performance measurement
24
Performance-Messung
24
Spain
22
Spanien
22
Customer service
17
Kundenservice
17
service quality
17
Arbeitsverhalten
16
Beschwerdemanagement
16
Complaint management
16
Innovation management
16
Innovationsmanagement
16
Work behaviour
16
Dienstleistung
15
Hospital
15
Krankenhaus
15
Services
15
Gesundheitsversorgung
14
Großbritannien
14
Health care
14
Innovation
14
United Kingdom
14
E-commerce
13
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Undetermined
122
Free
2
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Article
368
Book / Working Paper
7
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Article in journal
375
Aufsatz in Zeitschrift
375
Collection of articles of several authors
7
Sammelwerk
7
Case study
5
Fallstudie
5
Conference proceedings
1
Konferenzschrift
1
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Language
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English
375
Author
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Karatepe, Osman M.
4
Altinay, Levent
3
Chao, Pei
3
Chiu, Yung-ho
3
Guchait, Priyanko
3
Huang, Chin Wei
3
Kandampully, Jay
3
Lin, Chin-tsai
3
Lin, Wen-bao
3
Abubakar, A. Mohammed
2
Alves, Helena
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chen, Wen-yu
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Joo, Seong-Jong
2
Jung, Hyo Sun
2
Kilic, Hasan
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Soo Y.
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Min, Ho-key
2
Min, Hyesung
2
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The service industries journal
Discussion paper series / IZA
3,148
Working paper / National Bureau of Economic Research, Inc.
2,757
NBER working paper series
2,485
NBER Working Paper
2,292
Applied economics
1,796
IZA Discussion Papers
1,612
Discussion paper / Centre for Economic Policy Research
1,494
CESifo working papers
1,478
IZA Discussion Paper
1,370
International journal of hospitality management
1,287
Applied economics letters
1,203
Working paper
905
Economic modelling
848
Discussion paper
783
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
733
Economics letters
719
CESifo Working Paper
694
Probleme economice : revistă de studii şi documentare
603
ZEW discussion papers
580
International review of economics & finance : IREF
504
Revista de statistică
494
International journal of contemporary hospitality management
492
Energy economics
491
CESifo Working Paper Series
486
Journal of econometrics
469
Journal of international money and finance
467
ZEW Discussion Papers
460
Discussion papers / CEPR
457
Journal of business research : JBR
456
Applied financial economics
447
Discussion paper / Tinbergen Institute
447
Journal of banking & finance
437
Discussion papers / Deutsches Institut für Wirtschaftsforschung
433
Finance research letters
430
Theoretical and applied economics : GAER review
413
Tourism management : research, policies, practice
410
Journal of business & economic statistics : JBES ; a publication of the American Statistical Association
371
Journal of retailing and consumer services
368
Journal of applied econometrics
364
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ECONIS (ZBW)
375
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1
Effects of service orientation on job embeddedness in hotel industry
Arasli, Huseyin
;
Teimouri, Reza Bahman
;
Kiliç, Hasan
; …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 607-627
Persistent link: https://www.econbiz.de/10011717982
Saved in:
2
Stressors, work engagement and their effects on hotel employee outcomes
Olugbade, Olusegun A.
;
Karatepe, Osman M.
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 279-298
Persistent link: https://www.econbiz.de/10012203288
Saved in:
3
How does workplace harassment influence the employees' response in a deluxe hotel?
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 877-900
Persistent link: https://www.econbiz.de/10012205869
Saved in:
4
The effects of organizational service orientation on person-organization fit and turnover intent
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
The service industries journal
33
(
2013
)
1
,
pp. 7-29
Persistent link: https://www.econbiz.de/10009702935
Saved in:
5
Employees' CSR attributions and pro-environmental behaviors in the hotel industry : the key role of female supervisors
Vila-Vázquez, Guadalupe
;
Castro-Casal, Carmen
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 24-42
Persistent link: https://www.econbiz.de/10013540904
Saved in:
6
Linking resources to career satisfaction through work-family enrichment
Rastogi, Mansi
;
Karatepe, Osman M.
;
Mehmetoglu, Mehmet
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 855-876
Persistent link: https://www.econbiz.de/10012205865
Saved in:
7
Organizational identity change : impacts on hotel leadership and employee wellbeing
Ponting, Sandra Sun-Ah
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 6-26
Persistent link: https://www.econbiz.de/10012207478
Saved in:
8
Workplace design and well-being : aesthetic perceptions of hotel employees
Kirillova, Ksenia
;
Fu, Xiaoxiao
;
Kucukusta, Deniz
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 27-49
Persistent link: https://www.econbiz.de/10012207480
Saved in:
9
Leisure-work preference and hotel employees' perceived subjective well-being
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
;
Yang, Chu-En
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 110-132
Persistent link: https://www.econbiz.de/10012207492
Saved in:
10
Internal labour markets as a strategic tool : a comparative study of UK and Chinese hotels
Fisher, Ron
;
McPhail, Ruth
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 137-152
Persistent link: https://www.econbiz.de/10008904672
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