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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael; Carmona, Pedro; Momparler, Alexandre - In: The service industries journal 32 (2012) 3/4, pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
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Should management consultants charge clients on a contingency basis for merger and acquisition work?
Connell, Richard Brook; Zalan, Tatiana - In: The service industries journal 32 (2012) 16, pp. 2677-2689
Persistent link: https://www.econbiz.de/10009693471
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Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol; Kim, Jiyoung; Min, Jihye; … - In: The service industries journal 41 (2021) 1/2, pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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Relational bonds, customer engagement, and service quality
Chang, Chia-Wen; Huang, Heng-Chiang; Wang, Shih-Ju; Lee, Han - In: The service industries journal 41 (2021) 5/6, pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
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The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
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An innovative service quality evaluation and improvement model
Chen, Li-Fei; Chen, Szu-Chi; Su, Chao-Ton - In: The service industries journal 38 (2018) 3/4, pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
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Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
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Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa; Alves, Helena; … - In: The service industries journal 36 (2016) 15/16, pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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Electronic and in-person service quality of hybrid services
Wang, Tien; Yeh, Ralph Keng-Jung; Yen, David C.; … - In: The service industries journal 36 (2016) 13/14, pp. 638-657
Persistent link: https://www.econbiz.de/10011655407