Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Investigating the accuracy of...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
102
Service quality
102
Beziehungsmarketing
64
Relationship marketing
64
Consumer behaviour
53
Konsumentenverhalten
53
customer satisfaction
20
Beschwerdemanagement
16
Complaint management
16
Dienstleistungssektor
16
Service industry
16
Customer service
15
Kundenservice
15
Taiwan
15
service quality
14
customer loyalty
13
Dienstleistung
12
Emotion
12
Services
12
Holiday behaviour
11
Quality management
11
Qualitätsmanagement
11
Urlaubsverhalten
11
Brand image
9
Customer integration
9
Kundenintegration
9
Markenimage
9
Measurement
9
Messung
9
Performance measurement
9
Performance-Messung
9
Structural equation model
9
Strukturgleichungsmodell
9
Tourism
9
Tourismus
9
Befragung
8
E-commerce
8
Electronic Commerce
8
more ...
less ...
Online availability
All
Undetermined
73
Free
2
Type of publication
All
Article
184
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
186
Aufsatz in Zeitschrift
186
Collection of articles of several authors
2
Sammelwerk
2
Conference proceedings
1
Konferenzschrift
1
Language
All
English
186
Author
All
Alves, Helena
3
Kim, Wansoo
3
Ok, Chihyung
3
Yi, Youjae
3
Alrawadieh, Zaid
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Ha, Hong Youl
2
Ha, Sejin
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Kandampully, Jay
2
Keramati, Abbas
2
Malhotra, Neeru
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rha, June-young
2
Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Su, Chao-Ton
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Wang, Kai-yu
2
Wang, Mei-ling
2
Wang, Stephen W.
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Aldas-Manzano, Joaquin
1
Alkire, Linda
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
more ...
less ...
Published in...
All
The service industries journal
SOEP survey papers
484
Journal of retailing and consumer services
440
Journal of business research : JBR
419
International journal of hospitality management
395
Journal of econometrics
308
Discussion paper series / IZA
304
Economics letters
264
Applied economics
233
Tourism management : research, policies, practice
206
Applied economics letters
205
Economic modelling
204
CESifo working papers
197
The journal of services marketing
191
Journal of Services Marketing
189
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
180
IZA Discussion Paper
174
Journal of travel and tourism marketing
170
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
168
Working paper
163
Energy economics
158
Journal of hospitality marketing & management
157
NBER working paper series
144
International journal of contemporary hospitality management
143
European Journal of Marketing
140
IZA Discussion Papers
139
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
132
Cogent business & management
131
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
130
SpringerLink / Bücher
130
The empirical economics letters : a monthly international journal of economics
124
Working paper / National Bureau of Economic Research, Inc.
124
Econometric reviews
112
International Journal of Bank Marketing
110
NBER Working Paper
107
International Journal of Energy Economics and Policy : IJEEP
106
Journal of air transport management
106
Journal of Product & Brand Management
104
Services marketing quarterly
102
Asia Pacific journal of marketing and logistics
96
more ...
less ...
Source
All
ECONIS (ZBW)
186
Showing
1
-
10
of
186
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Similarities and differences between self-assessment approaches in public services in higher education institutions
Tarí, Juan José
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
Saved in:
2
Consumer evaluation of self-service innovation failure : the effect of brand equity and attribution
Liao, Shuling
;
Cheng, Colin C.
- In:
The service industries journal
33
(
2013
)
5
,
pp. 467-485
Persistent link: https://www.econbiz.de/10009757832
Saved in:
3
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
4
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
5
Productivity of travel agencies in Spain : the case of Alicante
Fuentes, Ramón
;
Alvarez-Suarez, Alberto
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2623-2640
Persistent link: https://www.econbiz.de/10009693476
Saved in:
6
Knowledge management, organisational learning and memory in UK retail network planning
Wood, Steve
;
Reynolds, Jonathan
- In:
The service industries journal
33
(
2013
)
2
,
pp. 150-170
Persistent link: https://www.econbiz.de/10009702914
Saved in:
7
Measurement of innovation activities in the knowledge-intensive services industry : a trademarke approach
Gotsch, Matthias
;
Hipp, Christiane
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2167-2184
Persistent link: https://www.econbiz.de/10009620227
Saved in:
8
Convergence or divergence? : a comparison of informal consultant-client relationship development practices in Britain, France and Germany
Taminiau, Yvette
;
Boussebaa, Mehdi
;
Berghman, Liselore
- In:
The service industries journal
32
(
2012
)
10
,
pp. 1707-1720
Persistent link: https://www.econbiz.de/10009581501
Saved in:
9
Explaining participation in the self-service economy
Williams, Colin C.
;
Nadin, Sara J.
;
Jan E. Windebank
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1811-1822
Persistent link: https://www.econbiz.de/10009582177
Saved in:
10
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
