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~isPartOf:"The service industries journal"
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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
92
Service quality
92
Consumer behaviour
73
Konsumentenverhalten
73
Customer satisfaction
68
Kundenzufriedenheit
68
Firm performance
60
Unternehmenserfolg
60
Dienstleistungssektor
44
KMU
44
SME
44
Service industry
44
E-commerce
39
Electronic Commerce
39
Taiwan
25
Customer integration
19
Kundenintegration
19
Online retailing
18
Online-Handel
18
Customer service
17
Customer value
17
Kundenservice
17
Kundenwert
17
Betriebliche Wertschöpfung
16
Confidence
16
Internet marketing
16
Online-Marketing
16
Spain
16
Spanien
16
Value creation
16
Vertrauen
16
Bank
15
Beschwerdemanagement
15
Complaint management
15
Innovation
15
Lieferantenmanagement
15
Supplier relationship management
15
Innovation management
14
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3
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319
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321
Aufsatz in Zeitschrift
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Case study
4
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Sammelwerk
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English
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Chaston, Ian
3
Ha, Hong Youl
3
Wu, Cedric Hsi-jui
3
Altinay, Eser
2
Altinay, Levent
2
Auh, Seigyoung
2
Back, Ki-Joon
2
Cegarra-Navarro, Juan Gabriel
2
Chao, Pei
2
Devece, Carlos Alberto
2
Edwards, Jonathan
2
Eid, Riyad
2
Erickson, G. Scott
2
Gil Saura, Irene
2
Ha, Sejin
2
Horbel, Chris
2
Huang, Leo
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kraus, Sascha
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
Ma, Jianfeng
2
McCole, Patrick
2
Medal Bartual, Amparo
2
Mengüç, Bülent
2
Nicolau-Gonzálbez, Juan L.
2
Nätti, Satu
2
Ok, Chihyung
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Palacios Marqués, Daniel
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Peris-Ortiz, Marta
2
Popp, Bastian
2
Rothberg, Helen N.
2
Rozen-Bakher, Ziva
2
Shafti, Farhad
2
Sánchez-Polo, Maria Teresa
2
Tung, Wei
2
Vázquez, Luis
2
Williams, Colin C.
2
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The service industries journal
Journal of business research : JBR
1,713
SpringerLink / Bücher
1,279
Journal of retailing and consumer services
807
Small business economics : an entrepreneurship journal
757
Industrial marketing management : the international journal for industrial and high-tech firms
748
International journal of production research
639
International journal of hospitality management
530
NBER working paper series
516
Working paper / National Bureau of Economic Research, Inc.
503
Cogent business & management
498
International journal of production economics
494
Technological forecasting & social change : an international journal
464
Business process management journal
426
NBER Working Paper
399
International journal of entrepreneurship and small business
395
Springer eBook Collection
395
The journal of business & industrial marketing
387
Strategic management journal
375
Europäische Hochschulschriften / 5
366
International business review : the official journal of the European International Business Academy
337
Journal of business ethics : JOBE
322
Gabler Edition Wissenschaft
321
Discussion paper series / IZA
314
International journal of business information systems : IJBIS
309
Journal of small business and enterprise development
298
Journal of knowledge management
297
Working paper
297
Finance research letters
281
Research policy : policy, management and economic studies of science, technology and innovation
279
European journal of operational research : EJOR
276
Management science : journal of the Institute for Operations Research and the Management Sciences
268
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
266
Applied economics
255
Journal of strategic marketing
255
Small business economics : an international journal
252
The journal of services marketing
248
Discussion paper / Centre for Economic Policy Research
246
European research studies
246
International entrepreneurship and management journal
246
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ECONIS (ZBW)
321
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1
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321
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1
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
Saved in:
2
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
3
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
4
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
5
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
6
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
Saved in:
7
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
8
E-customer service capability and value creation
Eng, Teck Yong
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1293-1306
Persistent link: https://www.econbiz.de/10003802383
Saved in:
9
Exploring the determinants of e-loyalty among travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
Saved in:
10
An examination of the effects of virtual experiential marketing on online customer intentions and loyalty
Luo, Margaret Meiling
;
Chen, Ja-shen
;
Ching, Russel K. H.
; …
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2163-2191
Persistent link: https://www.econbiz.de/10009299049
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