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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
102
Kundenzufriedenheit
102
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
64
Konsumentenverhalten
64
Dienstleistungssektor
36
Service industry
36
Taiwan
27
China
22
Performance measurement
20
Performance-Messung
20
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Hotel industry
17
Hotellerie
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
Dienstleistung
16
Services
16
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Bank
13
Customer value
13
Kundenwert
13
customer satisfaction
13
Customer integration
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
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98
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3
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Article
306
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8
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Article in journal
313
Aufsatz in Zeitschrift
313
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Aufsatzsammlung
1
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1
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1
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Language
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English
314
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gursoy, Dogan
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
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The service industries journal
China economic review : an international journal
1,631
Energy economics
899
NBER working paper series
889
Finance research letters
874
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
859
Working paper / National Bureau of Economic Research, Inc.
777
Applied economics
734
NBER Working Paper
700
China & world economy
626
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
624
Discussion paper series / IZA
603
Asian Agricultural Research
599
International review of economics & finance : IREF
597
Pacific-Basin finance journal
567
The Chinese economy
560
Applied economics letters
550
International journal of hospitality management
542
Journal of business research : JBR
537
IZA Discussion Papers
522
Economic modelling
521
SpringerLink / Bücher
507
The China quarterly : an international journal for the study of China
498
Technological forecasting & social change : an international journal
482
IZA Discussion Paper
428
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
411
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
407
Journal of Chinese economic and business studies
398
Journal of retailing and consumer services
395
International review of financial analysis
373
Working paper
363
Journal of Asian economics
356
Asia Pacific business review
330
Policy research working paper : WPS
328
Social sciences in China : a quarterly journal
325
Frontiers of economics in China : selected publications from Chinese universities
322
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
321
Tourism management : research, policies, practice
321
Far Eastern affairs : a Russian journal on China, Japan and Asia-Pacific Region ; a quarterly publication of the Institute for Far Eastern Studies, Russian Academy of Sciences
318
Springer eBook Collection
311
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ECONIS (ZBW)
314
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314
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1
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
2
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
3
Improving business incubator service performance in
China
: the role of networking resources and capabilities
Lin, Dechang
;
Wood, Lincoln Christopher
;
Lu, Qiang
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2091-2114
Persistent link: https://www.econbiz.de/10009620263
Saved in:
4
Abusive supervision and frontline employees' service performance
Jian, Zhaoquan
;
Kwan, Ho Kwong
;
Qiu, Qian
;
Liu, Zhi Qiang
; …
- In:
The service industries journal
32
(
2012
)
5
,
pp. 683-698
Persistent link: https://www.econbiz.de/10009535950
Saved in:
5
The role of customer values in accepting information technologies in the public information service sector
Hsu, Fang-ming
;
Chen, Tser-yieth
;
Wang, Shuwen
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1097-1111
Persistent link: https://www.econbiz.de/10003996103
Saved in:
6
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
7
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
8
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
9
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
10
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
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