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Productivity, efficiency and its determinant factors in hotels
Jorge Moreno, Justo de; Suárez Gálvez, Cristina - In: The service industries journal 34 (2014) 4, pp. 354-372
Persistent link: https://www.econbiz.de/10010344111
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Analysis of efficiency and profitability of franchise services
Martin, Constantino J. Garcia; Medal Bartual, Amparo; … - In: The service industries journal 34 (2014) 9/10, pp. 796-810
Persistent link: https://www.econbiz.de/10010391816
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Efficiency and quality in health services : a crucial link
Navarro-Espigares, José Luis; Torres, Elisa Hernández - In: The service industries journal 31 (2011) 3/4, pp. 385-403
Persistent link: https://www.econbiz.de/10008937446
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Reliability evaluation of healthcare services by assessing the technical efficiency
Aksezer, Caglar S. - In: The service industries journal 31 (2011) 13/14, pp. 2309-2319
Persistent link: https://www.econbiz.de/10009298991
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The impact of service innovation on firm-level financial performance
Aas, Tor Helge; Pedersen, Per Egil - In: The service industries journal 31 (2011) 13/14, pp. 2071-2090
Persistent link: https://www.econbiz.de/10009299059
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Service orientation : antecedents, outcomes, and implications for hospitality research and practice
Teng, Chih-ching; Barrows, Clayton W. - In: The service industries journal 29 (2009) 9/10, pp. 1413-1435
Persistent link: https://www.econbiz.de/10003914942
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Identifying opportunities for service productivity improvement using a business model lens
Zolnowski, Andreas; Semmann, Martin; Amrou, Sharif; … - In: The service industries journal 33 (2013) 3/4, pp. 409-425
Persistent link: https://www.econbiz.de/10009732850
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Quality and productivity : role conflict in the service context
Luria, Gil; Yagil, Dana; Gal, Iddo - In: The service industries journal 34 (2014) 11/12, pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
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A cross-country study of service productivity
Sekhon, Harjit; Yalley, Andrews Agya; Roy, Sanjit; … - In: The service industries journal 36 (2016) 5/6, pp. 223-238
Persistent link: https://www.econbiz.de/10011583913
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Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong; Zhang, Zili; Law, Rob - In: The service industries journal 34 (2014) 6, pp. 550-566
Persistent link: https://www.econbiz.de/10010379334