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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
77
Relationship marketing
77
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
38
Service industry
38
Taiwan
25
Performance measurement
19
Performance-Messung
19
Spain
18
Spanien
18
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
service quality
17
Dienstleistung
15
Hotel industry
15
Hotellerie
15
Services
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Quality management
13
Qualitätsmanagement
13
customer satisfaction
13
Betriebliche Wertschöpfung
12
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Value creation
12
Bank
11
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89
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3
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Article
302
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9
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Article in journal
311
Aufsatz in Zeitschrift
311
Collection of articles of several authors
9
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9
Case study
4
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4
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English
311
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Kandampully, Jay
3
Lin, Wen-bao
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Alves, Helena
2
Bryson, John R.
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Chang, Hong-Sheng
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Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
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Gil Saura, Irene
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Henseler, Jörg
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Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
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Martinsuo, Miia
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Mas-Verdu, Francisco
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Mody, Makarand Amrish
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Park, Sang-June
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Peris-Ortiz, Marta
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Pla-Barber, José
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Rayburn, Steven W.
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Rego, Arménio
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Rha, June-young
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Ritala, Paavo
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Roy, Sanjit
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Scott, Noel
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Tsaur, Sheng-hshiung
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Tung, Wei
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Van Hove, Leo
2
Värlander, Sara
2
Wang, Jing
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Wang, Mei-ling
2
Willesson, Magnus
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The service industries journal
Statens offentliga utredningar : SOU
2,587
Ekonomisk debatt
749
Discussion paper series / IZA
452
International journal of hospitality management
433
NBER working paper series
425
Working Paper
391
Working paper / National Bureau of Economic Research, Inc.
381
Journal of retailing and consumer services
352
NBER Working Paper
341
Statens offentliga utredningar
341
Umeå economic studies
323
Ekonomisk revy
290
Journal of business research : JBR
281
Discussion paper / Centre for Economic Policy Research
269
Statens Offentliga Utredningar
268
IZA Discussion Papers
266
IZA Discussion Paper
264
Scandinavian economic history review
237
IFN working paper
236
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
235
Working papers in economics
224
IFN Working Paper
212
The journal of services marketing
212
Pris- och Kartellfrågor
203
Working paper
192
Working papers / Department of Economics, Uppsala University
179
Working paper / Department of Economics, Uppsala University
177
The Scandinavian journal of economics
176
CESifo working papers
175
Auditing : a journal of practice & theory
174
Working paper / IFAU - Institute for Labour Market Policy Evaluation
171
Research paper / Ekonomiska Forskningsinstitutet vid Handelshögskolan i Stockholm
169
Journal of air transport management
167
International journal of contemporary hospitality management
166
Jordbruksekonomiska meddelanden : Jem
160
Sveriges officiella statistik
158
Quarterly review / Skandinaviska Enskilda Banken
151
Sveriges Riksbank economic review
151
Services marketing quarterly
146
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ECONIS (ZBW)
311
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311
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1
Dynamic regional competitiveness in the creative economy: can peripheral communities have a place?
Ström, Patrik
;
Nelson, Ross
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 497-511
Persistent link: https://www.econbiz.de/10003980737
Saved in:
2
Understanding professionals' reactions to strategic change : the role of threatened professional identities
Schilling, Annika
;
Werr, Andreas
;
Gand, Sébastien
; …
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1229-1245
Persistent link: https://www.econbiz.de/10009553158
Saved in:
3
Caring for older people : an analysis of the small business sector
Fuenmayor, Amadeo
;
Granell, Rafael
;
Tortosa, M. Ángleses
- In:
The service industries journal
32
(
2012
)
15
,
pp. 2347-2363
Persistent link: https://www.econbiz.de/10009693555
Saved in:
4
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
5
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
6
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
7
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
8
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
9
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
10
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
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