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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
102
Relationship marketing
102
Consumer behaviour
83
Konsumentenverhalten
83
Dienstleistungssektor
38
Service industry
38
Taiwan
37
Hospital
32
Krankenhaus
32
Gesundheitsversorgung
27
Health care
27
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Kundenservice
23
Spain
22
Spanien
22
Gesundheitswesen
20
Health care system
20
Performance measurement
20
Performance-Messung
20
customer satisfaction
20
Dienstleistung
19
Services
19
Emotion
18
Hotel industry
18
Hotellerie
18
service quality
17
Quality management
16
Qualitätsmanagement
16
Arbeitszufriedenheit
15
Job satisfaction
15
Measurement
15
Messung
15
Structural equation model
15
Strukturgleichungsmodell
15
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119
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4
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Article
392
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9
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Article in journal
401
Aufsatz in Zeitschrift
401
Collection of articles of several authors
9
Sammelwerk
9
Case study
4
Fallstudie
4
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2
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English
401
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Alves, Helena
4
Yi, Youjae
4
Cegarra Navarro, Juan Gabriel
3
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Wang, Mei-ling
3
Alrawadieh, Zaid
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Erickson, G. Scott
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
Ha, Hong Youl
2
Ha, Sejin
2
Henseler, Jörg
2
Horodnic, Adrian V.
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Keramati, Abbas
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liang, Chiung-Ju
2
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European Conference on Knowledge Management <13, 2012, Cartagena>
1
Published in...
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The service industries journal
NBER working paper series
1,199
Working paper / National Bureau of Economic Research, Inc.
1,093
NBER Working Paper
987
International journal of hospitality management
753
Discussion paper series / IZA
575
Journal of business research : JBR
569
Journal of retailing and consumer services
567
Journal of health economics
556
Health economics
431
SpringerLink / Bücher
425
Journal of health organization and management
407
Health care management review : HCM review
390
The European journal of health economics : HEPAC ; health economics in prevention and care
363
IMF Staff Country Reports
335
European journal of operational research : EJOR
332
IZA Discussion Paper
331
Tourism management : research, policies, practice
308
Working paper
301
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
299
Journal of Services Marketing
296
Health care management science
292
The journal of services marketing
289
International journal of contemporary hospitality management
277
Policy research working paper : WPS
275
World Bank E-Library Archive
262
Applied economics
247
Health economics review
227
Journal of hospitality marketing & management
219
Journal of travel and tourism marketing
216
CESifo working papers
209
Health affairs : at the intersection of health, health care, and policy
209
Management science : journal of the Institute for Operations Research and the Management Sciences
209
Technological forecasting & social change : an international journal
189
The TQM journal : the international review of organizational improvement
185
Cogent business & management
183
IZA Discussion Papers
182
Auditing : a journal of practice & theory
178
Services marketing quarterly
172
World Bank Policy Research Working Paper
171
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ECONIS (ZBW)
401
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1
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
2
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
3
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
4
The mediating role of commitment in
healthcare
B2B marketing
Sohn, Yong Seok
;
Seung, Kenny Y.
;
Seo, Sang Yun
;
Kim, …
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1381-1401
Persistent link: https://www.econbiz.de/10010205247
Saved in:
5
Understanding
hospital
quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
6
Transformative service research and service design : synergistic effects in
healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
7
Rating
healthcare
services : consumer satisfaction vs. health system performance
Horodnic, Adrian V.
;
Apetrei, Andreea
;
Luca, …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011962031
Saved in:
8
The impact of high-performance work systems in the
health-care
industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
9
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
10
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
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