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Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
102
Service quality
102
Beziehungsmarketing
66
Relationship marketing
66
Consumer behaviour
50
Konsumentenverhalten
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customer satisfaction
20
Beschwerdemanagement
15
Complaint management
15
Dienstleistungssektor
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Service industry
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Taiwan
15
Customer service
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service quality
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customer loyalty
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Emotion
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Tourism
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loyalty
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Alves, Helena
3
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Pinto, Mary Beth
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Raposo, Mário
2
Rayburn, Steven W.
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Rha, June-young
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Ruiz Mafe, Carla
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Sanz Blas, Silvia
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Su, Chao-Ton
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The service industries journal
Journal of retailing and consumer services
443
International journal of hospitality management
369
Journal of business research : JBR
325
Journal of payments strategy & systems
216
Journal of Services Marketing
200
IMF Staff Country Reports
198
The journal of services marketing
196
Tourism management : research, policies, practice
175
Journal of travel and tourism marketing
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
143
European Journal of Marketing
119
International Journal of Bank Marketing
116
Cogent business & management
107
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
107
Services marketing quarterly
105
Journal of service research : JSR
90
Service business
89
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
Asia Pacific journal of marketing and logistics
87
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
81
Psychology & marketing
80
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
SpringerLink / Bücher
74
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of service management
71
Journal of strategic marketing
70
The international journal of bank marketing : IJBM
69
Total quality management & business excellence
69
International journal of quality and service sciences
66
International Journal of Quality & Reliability Management
64
International journal of services and operations management
64
Staff working paper / Bank of Canada
64
European journal of marketing : EJM
63
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ECONIS (ZBW)
177
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1
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177
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1
Key drivers of services website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
2
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
3
Investigating the effects of tourist engagement on satisfaction and
loyalty
Mostafa Rasoolimanesh, S.
;
Shuhaida Md Noor
;
Schuberth, …
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 559-574
Persistent link: https://www.econbiz.de/10012204733
Saved in:
4
Visitors'
loyalty
and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
5
Impact of customer experience on
loyalty
: a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
6
Experience vs quality : predicting satisfaction and
loyalty
in services
Cetin, Gurel
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
9
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
10
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
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