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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
117
Relationship marketing
117
Innovation
101
Dienstleistungssektor
98
Service industry
98
Consumer behaviour
94
Konsumentenverhalten
94
Innovation management
82
Innovationsmanagement
82
Dienstleistung
44
Services
44
Taiwan
38
Betriebliche Wertschöpfung
34
Value creation
34
Customer integration
31
Kundenintegration
31
Spain
31
Spanien
31
Quality management
29
Qualitätsmanagement
29
Performance measurement
27
Performance-Messung
27
Hotel industry
25
Hotellerie
25
Customer service
24
Kundenservice
24
Beschwerdemanagement
23
Complaint management
23
Service innovation
23
Customer value
21
Kundenwert
21
Tourism industry
21
Tourismuswirtschaft
21
customer satisfaction
20
Dienstleistungsinnovation
19
Arbeitszufriedenheit
17
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Undetermined
169
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7
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Article
524
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9
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Article in journal
533
Aufsatz in Zeitschrift
533
Collection of articles of several authors
9
Sammelwerk
9
Case study
5
Fallstudie
5
Conference proceedings
2
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2
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1
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English
533
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Alves, Helena
5
Fuglsang, Lars
4
Yi, Youjae
4
Akgün, Ali E.
3
Galindo Martín, Miguel Angel
3
Gallouj, Fai͏̈z
3
Ganz, Walter
3
Kandampully, Jay
3
Keskin, Halit
3
Kraus, Sascha
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Mas-Verdu, Francisco
3
Peris-Ortiz, Marta
3
Philippe, Jean
3
Raposo, Mário
3
Rayburn, Steven W.
3
Sigala, Marianna
3
Toivonen, Marja
3
Wang, Mei-ling
3
Alrawadieh, Zaid
2
Arici, Hasan Evrim
2
Backhouse, Chris J.
2
Bryson, John R.
2
Burger, Thomas
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chien, Shu-hua
2
Chih, Wen-hai
2
Chou, Cindy Yunhsin
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Djellal, Faridah
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
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The service industries journal
Journal of business research : JBR
1,676
Technological forecasting & social change : an international journal
1,605
Research policy : policy, management and economic studies of science, technology and innovation
1,444
SpringerLink / Bücher
1,314
NBER working paper series
962
Working paper / National Bureau of Economic Research, Inc.
873
NBER Working Paper
805
International journal of innovation management
783
International journal of production research
777
Technovation : the international journal of technological innovation, entrepreneurship and technology management
769
International journal of technology management : IJTM
765
Industrial marketing management : the international journal for industrial and high-tech firms
738
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
735
Technology analysis & strategic management
730
International journal of hospitality management
718
Journal of retailing and consumer services
707
International journal of production economics
651
The journal of product innovation management : an international publication of the Product Development & Management Association
651
Journal of open innovation : technology, market, and complexity
611
International journal of productivity and quality management : IJPQM
587
The TQM journal : the international review of organizational improvement
523
Springer eBook Collection
511
International journal of quality & reliability management
509
Economics of innovation and new technology
480
MPRA Paper
471
Management science : journal of the Institute for Operations Research and the Management Sciences
458
IEEE transactions on engineering management : EM
457
Strategic Direction
451
Discussion paper / Centre for Economic Policy Research
438
Industry and innovation
410
International Journal of Quality & Reliability Management
407
Working paper
400
Total quality management & business excellence
360
Europäische Hochschulschriften / 5
357
International journal of innovation and technology management
357
International journal of product development : IJPD
349
ZEW Discussion Papers
347
Innovation: organization & management : IOM
344
Discussion paper
343
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ECONIS (ZBW)
533
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1
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10
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533
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1
Employee involvement in ideation and healthcare service
innovation
quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
2
Turning ideas into products : subjective well-being in co-creation
Pera, Rebecca
;
Viglia, Giampaolo
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 388-402
Persistent link: https://www.econbiz.de/10011337141
Saved in:
3
A framework for innovative service design
Furrer, Olivier
;
Sudharshan, Devanathan
;
Tsiotsou, …
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
Saved in:
4
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
5
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
6
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
7
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
8
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
9
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
10
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
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