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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael; Carmona, Pedro; Momparler, Alexandre - In: The service industries journal 32 (2012) 3/4, pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
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A conceptual framework to analyse hospital competitiveness
Eiriz, Vasco; Barbosa, Natália; Figueiredo, José - In: The service industries journal 30 (2010) 3/4, pp. 437-448
Persistent link: https://www.econbiz.de/10003980725
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Linking service climate to customer loyalty
Wang, Mei-ling - In: The service industries journal 35 (2015) 7/8, pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
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The impact of service innovation on firm performance
Lei, Lin - In: The service industries journal 33 (2013) 15/16, pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
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Chinese customers' loyalty to international consulting firms
Li, Qianqian; Zheng, Qinqin - In: The service industries journal 33 (2013) 15/16, pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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Quality and productivity : role conflict in the service context
Luria, Gil; Yagil, Dana; Gal, Iddo - In: The service industries journal 34 (2014) 11/12, pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
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Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak; Butcher, Ken - In: The service industries journal 34 (2014) 11/12, pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia; Mendes, Luís Antonio F. - In: The service industries journal 33 (2013) 13/14, pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322