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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
105
Kundenzufriedenheit
105
Beziehungsmarketing
77
Relationship marketing
77
Consumer behaviour
73
Konsumentenverhalten
73
Dienstleistungssektor
34
Service industry
34
Hospital
32
Krankenhaus
32
Taiwan
29
Performance measurement
22
Performance-Messung
22
Innovation adoption
19
Innovationsakzeptanz
19
Spain
18
Spanien
18
Customer service
17
Gesundheitsversorgung
17
Health care
17
Kundenservice
17
service quality
17
Beschwerdemanagement
16
Complaint management
16
Gesundheitswesen
16
Health care system
16
Hotel industry
16
Hotellerie
16
Dienstleistung
15
Services
15
E-commerce
13
Electronic Commerce
13
Online retailing
13
Online-Handel
13
customer satisfaction
13
Customer integration
12
Customer value
12
Kundenintegration
12
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Undetermined
105
Free
2
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Article
329
Book / Working Paper
8
Type of publication (narrower categories)
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Article in journal
337
Aufsatz in Zeitschrift
337
Collection of articles of several authors
8
Sammelwerk
8
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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Language
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English
337
Author
All
Henseler, Jörg
3
Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Keramati, Abbas
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Lin, Hsin-hui
2
Lings, Ian
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Sanz Blas, Silvia
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
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Published in...
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The service industries journal
NBER working paper series
720
Working paper / National Bureau of Economic Research, Inc.
617
NBER Working Paper
580
International journal of hospitality management
568
Journal of retailing and consumer services
426
Journal of business research : JBR
392
Journal of health economics
318
Health care management review : HCM review
291
SpringerLink / Bücher
262
Discussion paper series / IZA
245
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Discussion paper / Centre for Economic Policy Research
238
International journal of contemporary hospitality management
234
The journal of services marketing
223
Health care management science
216
Journal of health organization and management
213
International journal of industrial organization
198
Health economics
196
European journal of operational research : EJOR
195
Management science : journal of the Institute for Operations Research and the Management Sciences
192
Technological forecasting & social change : an international journal
177
Journal of hospitality marketing & management
175
Auditing : a journal of practice & theory
173
Journal of air transport management
169
CESifo working papers
168
International journal of business information systems : IJBIS
165
Tourism management : research, policies, practice
165
Cogent business & management
158
Services marketing quarterly
148
The TQM journal : the international review of organizational improvement
147
IZA Discussion Paper
140
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
138
Journal of travel and tourism marketing
136
The European journal of health economics : HEPAC ; health economics in prevention and care
136
Applied economics
134
International journal of services and operations management
133
International journal of productivity and quality management : IJPQM
132
Economics letters
130
International journal of quality & reliability management
128
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ECONIS (ZBW)
337
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337
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1
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
2
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
3
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
4
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
5
Understanding
hospital
quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
6
A conceptual framework to analyse
hospital
competitiveness
Eiriz, Vasco
;
Barbosa, Natália
;
Figueiredo, José
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10003980725
Saved in:
7
Technology investments, performance and the effects of size and region in Turkish hospitals
Cetin, Ayse Tansel
;
Aksu, Mine
;
Ozer, Gokhan
- In:
The service industries journal
32
(
2012
)
5
,
pp. 747-771
Persistent link: https://www.econbiz.de/10009535907
Saved in:
8
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
9
Constructing an index for brand equity : a
hospital
example
Wang, Yu-che
;
Hsu, Kuei-chu
;
Hsu, Sheng-hsun
;
Hsieh, …
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 311-322
Persistent link: https://www.econbiz.de/10008904623
Saved in:
10
Promoting the quality of
hospital
service for children with developmental delays
Lee, Shu-fang
;
Lee, Wen-shiung
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1514-1526
Persistent link: https://www.econbiz.de/10010229414
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